Job Title :
Information Technology Infrastructure Support Specialist
Summary :
We are seeking an experienced Information Technology (IT) Infrastructure Support Specialist to join our growing team. As a valued team member, you will be at the forefront of supporting our organization's information infrastructure.
Strong proficiency in InTune, Endpoint Management, Office 365, and Active Directory support is required.
Responsibilities :
- Use InTune to manage and secure our mobile and desktop devices.
- Provide support for Endpoint Management, ensuring the consistency and integrity of endpoint management.
- Serve as the primary point of contact for Office 365 issues : troubleshoot, diagnose, and solve software and hardware problems.
- Maintain, manage, and support our Active Directory, including user and group management.
- Work closely with the IT department and other stakeholders to ensure successful infrastructure operations.
- Provide support for other technologies within the IT infrastructure.
- Work with the Incident Management team to prioritize and resolve issues quickly and effectively.
- Create and update comprehensive documentation about IT procedures, systems, and issues.
- Participate in the after-hours support rotation.
- Keep abreast of new technology developments to ensure best-in-class IT support.
Qualifications :
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in IT Support and Infrastructure management.
- Proficiency in InTune, Endpoint Management, and Office 365.
- Experience with Active Directory support, including managing user and group accounts.
- Excellent problem-solving skills, with the ability to troubleshoot and resolve hardware and software issues.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work in a fast-paced environment, independently as well as in a team.
- Comfortable with participating in after-hours support, if needed.
- IT certifications, such as Microsoft Certified : Modern Desktop Administrator Associate or Microsoft 365 Certified : Enterprise Administrator Expert, are a plus.
Apply today if you have the right skills, and are passionate about helping businesses operate effectively through the use of technology.
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