JOB SUMMARY
Monday - Friday 8am - 5pm
Responsible for processing repair quotes, repair orders, and supporting the sales staff with regard to repair related jobs.
Perform all related tasks that encompass customer service in the repair department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Repair service writing
- Provide customer service & support
- Work jointly with sales staff to close orders
- Process & manage customer quotes not assigned to a salesperson
- Open repair quote expediting (follow-up w / customers to obtain quote approval)
- Repair order expediting (provide order status updates to customers)
- Quote-to-order transfer
- Complete CRM task assignments w / customer oriented follow-up to assure completion
- Outsource Processing (requires working w / vendors & customers to complete repair orders)
- Assist Strategic Service Support Manager & team as needed
- Standard order processing tasks
- Manage all Buckets within CRM pertaining to the Service Writer Department (Pending Customer Approvals, BER’s, Repair / Eval, Outsource Eval, etc)
May be modified from time to time. Other duties, tasks and work may be assigned
PHYSICAL DEMANDS
Occasional sitting, reaching, working overhead, climbing or balancing, stooping, kneeling, crouching or crawling, frequent walking and lifting up to 25 pounds
QUALIFICATIONS
- High school diploma or equivalent
- Good communication and customer service skills
- Knowledge of Microsoft based systems such as Excel, Outlook
- Team player able to function under daily goal driven environment
- Other duties, tasks and work as may be assigned / modified from time to time
KNOWLEDGE & SKILLS REQUIRED
- Strong Computer proficiency
- Ability to multi-task
- Ability to work at fast pace
- Attention to detail
- Problem solving abilities
- Good communication skills
EDUCATION & EXPERIENCE
- High School diploma or equivalent required
- One to three years related experience and / or training
Required Skills
Required Experience
Strategic Services Service Writer
Assist Strategic Service Support Manager & team as needed. Manage all Buckets within CRM pertaining to the Service Writer Department (Pending Customer Approvals, BER’s, Repair/Eval, Outsource Eval, etc). Perform all related tasks that encompass customer service in the repair department. Pr...
Project Manager
We are searching for several Project Managers to support the construction of utility scale solar sites. Integrate project plans and resources as outlined in the Project Execution Plan. This person will be responsible for achieving project objectives by ensuring compliance with safety, quality, profi...
Construction Project Manager
Confidential Search: Construction Project Manager. I’m working with a respected General Contractor that self-performs much of its work and is seeking a Construction Project Manager with strong commercial experience. This role involves overseeing projects from. Oversee commercial construction project...
Advisor, SecOps Engineering - Cyber Tech Services
The Advisor, SecOps Engineering - Cyber Tech Services is responsible for the strategy, roadmap, and continuous improvement of the company's cyber operations platforms and services globally. Define the strategic vision and roadmap for cyber ops services aligned with security program objectives. Servi...
National Business Development Manager - CAPEX/Project Services
The National Business Development Manager - CAPEX/Project Services position is crucial in leading the national strategy for large-scale projects, including Main Instrument Vendor (MIV) initiatives, project services, and other capital expense projects, ensuring a steady pipeline of significant opport...
Customer Service Representative (Part-time)
Make cash at Home by Participating in Studies - Data Entry - Customer Service Agent - Part Time. Data entry clerks originate from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, management assistant, assistant, phone call center, part-tim...
Automotive Service Advisor / Writer | Weekends Off | Greenwood
Current driver's licenses* Driving record acceptable to our current insurance carrier* Proficiency in Windows based computer software and automotive store applications* Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role. Automotive Service Advisor / Writ...
Remote Customer Service Representative (Indiana residents)
In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive you're a great listener who is dedicated to going above and beyond for the customer, this could be th...
Alterations Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task an...
Service Advisor - Truck Care
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We a...