Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at :
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. Build your own schedule with flexible hours anytime between 8am EST ...
Customer Service Representative
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expect...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. Build your own schedule with flexible hours anytime between 8am EST ...
Customer Service Representative
There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. We want you to join our team as a Customer Service Representative. Customer S...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative *Hire on spot (All shifts available)
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expect...
Customer Service/Accounts Receivable Representative
Job Posting: Customer Service / Accounts Receivable Representative. We pride ourselves on reliable service and great customer service relationships. We are seeking an entry level part-time customer service/accounts receivable representative in our Roseville, MN location. Collecting payments from cu...
Customer Service Representative WEEKEND OPENING
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expect...
Customer Service Representative-Remote (Seasonal)
And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. Customer Service Representative-Remote. This position provides customer service support and resolution of routine p...
Customer Service Representative Weekend
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expect...