Endpoint Device Management Engineer

Description

Leidos is seeking an Endpoint Device Management Engineer to support the Federal Trade Commission (FTC) contract. This position has a full scope of endpoint device management including Tier 3 end user support that includes hardware, software and mobile device support and will assist in designing and building cutting edge solutions to solve complex problems with the right technologies, working through an agile development and release process to support critical customer mission goals.

They will also support research, engineering, risk analysis, and development of innovative solutions to support operational missions.

This work includes engineering and designing robust infrastructure, end-point capabilities, cloud implementations and support enterprise operations with escalated Tier 3 issues and problems, and creatively develop solutions to resolve end point device user issues.

You will work independently in a fast-paced and diverse environment to drive positive operational outcomes and customer service delivery.

The role will review existing Tier 2 solutions to end point device issues and work with the team to enhance speed to resolution with lessons learned.

The candidate will support a management team that encourages career development and growth across all levels. The successful candidate will have strong time and task management, critical thinking and problem solving skills, and the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.

Primary Responsibilities

• Engineer, deploy, and provide sustaining engineering support for our customer program.
• Provide support and consultation on the design, plan, execution, and deployment of M365 workload migrations including Exchange Online, OneDrive, SharePoint Online, and MS Teams, ensuring compliance with FISMA, SP800-53 Rev5, and M-22-09 Zero Trust principles.
• Independently assesses and ensures the stability, integrity and efficient operation of the organizational endpoint devices that support organizational functions.
• Responsible for core organization projects that installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery and configuration.
• Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services and supports root cause analysis
• Functions autonomously to meet daily objectives, significantly influencing operational results or project outcomes in the field of endpoint device management and Tier 3 end-user support.
• Holds accountability for comprehensive projects or processes within the technical scope of endpoint device management, ensuring all initiatives align with the required standards and protocols.
• Constructs technical solutions for endpoint device management, involving collaboration with internal specialists, extensive analysis, and understanding the effects on the final product or solution.
• Engages in effective dialogue with both internal teams and client project members, especially when providing Tier 3 end-user support, ensuring seamless information flow and meeting the needs of all stakeholders.
• Leads efforts to guide team members on solution design, process, and / or strategies in endpoint device management, fostering adherence to best practices and standards.
• Provide technical and operational subject matter expertise for M365 and SharePoint Service adoptions in the organization, with a focus on endpoint device management.
• Provide strategic planning for ongoing engineering designs, development, and improvement of infrastructure, including requirements and implications as they relate to contractual and business requirements and recommend solutions to Management for consideration, with a focus on endpoint device management.
• Stay knowledgeable of current and newly emerging technologies in endpoint device management, regularly analyzing and evaluating impact and benefits to the customer by providing recommendations to management.

Basic Qualifications

• Ability to apply System Engineering principles and processes to endpoint device management and Tier 3 end user support.
• Perform software analysis, design, development, and test of specific requirements related to Windows and mobile operating systems for endpoint device management.
• Determine system and software specifications and architecture for endpoint devices to meet customer requirements.
• Strong communication skills to interface with internal and external customers, particularly in providing Tier 3 end user support.
• Experience taking input from multiple sources and integrating it into coherent solution for endpoint device management.
• Apply understanding of technical issues surrounding the designing, building, and testing of software development kits supporting mobile applications, cloud platforms, and frameworks for endpoint device management.
• Apply research skills to identify various methods and solutions to complex software challenges in endpoint device management.
• Experience designing, configuring, and deploying a hybrid M365 environment for endpoint device management.
• Ability to develop and document overall System Level design, function, requirements, and performance criteria for endpoint device management.
• Ability to troubleshoot and correct system level problems and issues, particularly in a Tier 3 end user support context.
• Obtain & maintain a Public Trust Clearance.
• Must be a US Citizen.
• Requires a bachelor's degree with over 4 years of prior relevant experience or master's degree with over 2 years of prior relevant experience in endpoint device management and Tier 3 end user support.

In lieu of a degree, 10 plus years of experience in these areas may be considered.

Preferred Qualifications

• Advanced degree in a related field such as Computer Science, Information Technology, or Systems Engineering.
• Professional certifications such as Microsoft Certified : Enterprise Administrator Expert, Microsoft 365 Certified : Messaging Administrator Associate, or similar.
• Experience with cloud technologies such as Azure, AWS, or Google Cloud.
• Experience with cybersecurity frameworks and standards such as FISMA, SP800-53 Rev5, and M-22-09 Zero Trust.
• Experience with endpoint security solutions and technologies.
• Strong understanding of network architecture and application development methodologies.
• Experience with programming languages such as Python or PowerShell
• Experience with mobile device management solutions.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Experience working in a team-oriented, collaborative environment.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Flexibility and adaptability in a fast-paced, constantly evolving environment.
• Experience with ITIL or other IT service management framework
• Knowledge and experience with FISMA, SP800-53 Rev5, and M-22-09 Zero Trust principles, and the ability to apply these standards to endpoint device management and Tier 3 end user support.

Original Posting Date : 2024-07-11While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range : Pay Range $61,750.00 - $111,625.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Remote

About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health.

The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries.

Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.

For more information, visit www.Leidos.com .

Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here .

Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.

e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work).

Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.

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g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at email protected .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.