Overview
As a Hospitality Data Collection Site Lead, you will play a pivotal role in overseeing and optimizing all facets of our site management to drive the company's objectives.
This dynamic position requires a detailed oriented and proactive approach as it involves a range of responsibilities including team leadership, ensuring efficient and accurate data collection processes, collaborative, problem-solving, effective resources management, and maintaining compliance with data collection protocols and regulations, all within a fast-paced work environment.
Responsibilities
Employee Management :
Track staffing needs and initiate hiring processes as necessary.
Recruit, train, and supervise a high-performing team.
Lead, motivate, and provide ongoing guidance and support to the team to ensure adherence to protocols and standards, all in a time-sensitive environment.
Conduct performance evaluations and address any performance issues as needed.
Operational Efficiency :
Manage day-to-day operations of the data collection site.
Ensure that data collection processes are carried out accurately and efficiently.
Identify and raise hardware (HW), software (SW), and IT issues for prompt resolution.
Collaborate with internal stakeholders and external service providers to ensure quality fixes.
Technical Resources management :
Oversee materials and inventory to align with budgetary constraints.
Effectively manage resources, including technical resources, to ensure optimal utilization and allocation.
Constantly optimize operational efficiency in a limited-resource environment.
Communication and Reporting :
Serve as the primary point of contact for internal and external stakeholders regarding site operations.
Prepare and submit regular reports on site performance, data collection metrics, and compliance status.
Foster open communication with staff, managers, internal stakeholders, and vendors.
Goal Achievement :
Work proactively to achieve predefined goals and Key Performance Indicators (KPIs).
Ensure operational activities align with goals and budget.
Process Improvement :
Enhance the efficiency of existing processes and procedures.
Collaborate with cross-functional teams to improve workflows, tools, and systems.
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