Thank you for considering a career at Mercy Health
Primary Function / General Purpose of Position
The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.
Essential Job Functions
Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff
Collaborates with the Care Manager and Social Worker assists with faxing, mail management, phone message retrieval, and other office tasks
Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble
Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager
Assists in keeping community resource manuals up to date
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing / Certification
BLS Basic Life Support American Heart Association (required)
Education
High School Diploma or GED (required)
Some college (preferred)
Work Experience
Previous healthcare experience with patient discharge planning procedures (preferred)
Training
None
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be required to use physical restraints.
May be exposed to human blood and other potentially infectious materials.*
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting / Carrying (0-50 lbs.) X
Lifting / Carrying (50-100 lbs.) X
Push / Pull (0-50 lbs.) X
Push / Pull (50-100 lbs.) X
Stoop, Kneel X
Crawling X
Climbing X
Balance X
Bending X
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting X
Walking X
Standing X
Additional Physical Requirements / Hazards
Physical Requirements
Manual dexterity (eye / hand coordination)
Perform shift work
Hear alarms / telephone / audio recordings
Reach above shoulder
Repetitive arm / hand movements
Finger Dexterity
Color Vision
Acuity far
Acuity near
Hazards
Depth perception
Use of Latex products
Exposure to toxic / caustic / chemicals / detergents
Exposure to moving mechanical parts
Exposure to dust / fumes
Exposure to potential electrical shock
Exposure to x ray / electromagnetic energy
Exposure to high pitched noises
Gaseous risk exposure
Skills
Care management
Care for patients
Patient Observation
Discharge planning
Mail management
Relationship Building
Interpersonal Skills
Basic computer skills
Verbal communication
Written communication
Attention to detail
Critical thinking
Communication with family members
Active listening
Organization
Task Management
Time Management
Teamwork
Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with :
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w / AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
- Benefits offerings vary according to employment status
S cheduled Weekly Hours :
Work Shift :
Days (United States of America)
Department :
Case Mgmt - Fairfield Hospital
Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
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