Sr. Program Manager, New Seller Success Team

Are you entrepreneurial? Would you like to take part in launching a fast-paced and dynamic new business? Does a start-up challenge sound like your career aspiration?

If your answer is yes, the position below would be a great fit for you.

New Seller Success Team is looking for an experienced, detail-oriented and innovative Sr. Program Manager, who will own both on-boarding and program optimization initiatives.

We're looking for passionate individuals who love to innovate, thrive in ambiguity and create world-class experiences that will impact Selling Partners.

The ideal candidate for this role should possess strong client management and internal stakeholder skills, with the keen ability to identify and prioritize the right inputs and outputs to deliver on agreed service levels.

They will be able to manage multiple workflows in a fast-paced work environment and drive continuous improvement initiatives.

Key job responsibilities

Program Managers are responsible for driving business growth and delivering a positive experience with our program. They will look to drive efficiencies for our Account Managers and accelerate business growth.

Key responsibilities include :

• Driving and facilitating complex projects focusing on results and metric measurement.
• Assisting with the definition and design of tools, standard operating procedures and processes.
• Designing scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
• Influencing stakeholders (including OEM leadership, Business Development (BD), and Customer Service (CS)) outside your direct area of responsibility to ensure delivery.
• Identifying and mitigating risks, and remove roadblocks within projects.
• Driving accountability from stakeholders for progress on key program actions through active engagement and escalation.

About the team

Inclusive team culture : At Amazon we embrace our differences and we are committed to furthering our culture of inclusion.

We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust

Work Life Balance : We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship& Career Growth : Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Seller Central knowledge
• Experience in change management and driving adoption of new tools, processes, and decision support.
• Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
• Strong service mindset and ability to use metrics to measure service levels.
• Experience in setting up or refining operational metrics.
• Strong attention to detail and excellent problem-solving skills.
• Certified Six Sigma Green or Black Belt is a plus
30+ days ago