Join our team! Dahl Consulting is currently partnering with a leading company in the health care industry. We work one-on-one with great candidates to help connect them with local employment opportunities.
This company is hiring a Health Plan Specialist for a contract-to-hire position! Interested? Get more details below!
- Contract Duration : Contract-to-hire
- Worksite Location : 100% Remote (Candidates must be located in one of the following states : MN, NE, ND, SD, WI)
- Hourly Rate : $19.00 per hour, W2
- Work Schedule : 8 : 00AM 9 : 00PM, Monday-Friday (8 hour window)
- Training Schedule : 5 weeks from 8 : 00AM 4 : 30PM, Monday-Friday
What you'll do as the Health Plan Specialist :
- Assist members with questions about billing, benefits, enrollment and claim inquiries
- Treat customers with respect and courtesy and always act with the customer in mind
- Represent to the customer in a professional manner
- Maintain and restore customer relationships.
- Work efficiently by utilizing online tools and resources
- Resolve customer issues with a high degree of accuracy and timely follow-up to maintain customer trust and satisfaction
- Provide end-to-end resolution of all issues by maintaining ownership and retaining all documentation to ensure complete, accurate, and timely resolution
What you'll bring to the Health Plan Specialist role :
- High school diploma or 4+ years of customer service experience
- 1+ years of prior call center experience
- Insurance support experience
- Proficiency in using multi-screen workstations, using multiple applications simultaneously, Microsoft Office Suite applications
- Excellent prior attendance history
- Flexibility with schedule and working occasional weekend hours
- Critical-thinking skills, and a keen ability to show empathy, problem solve, and explain complex situations
- Must be able to adhere to attendance requirements for training and scheduled shifts
- Strong focus on the member experience and a clear understanding of the company's mission
Health Plan Specialist (27177)
This company is hiring a Health Plan Specialist for a contract-to-hire position! Interested? Get more details below!. What you'll do as the Health Plan Specialist:. What you'll bring to the Health Plan Specialist role:. Dahl Consulting is currently partnering with a leading company in the health car...
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