We are currently seeking a Customer Service Representative to join our busy Allstate insurance office. The ideal candidate will have a friendly demeanor, exceptional attention to detail, and a knack for providing excellent customer service.
This role will primarily focus on retaining and saving business through attentive follow-up and meticulous attention to detail.
If you are passionate about providing outstanding customer service and have a keen eye for detail, we want to hear from you! Join our team and become a valued member of our Allstate insurance office today. Apply now.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Work from Home
Flexible Schedule
Retirement Plan
Responsibilities
Responsibilities :
- Serve as the primary point of contact for clients, providing friendly and professional assistance with inquiries, policy updates, and claims processing.
- Proactively reach out to existing clients to ensure satisfaction, address concerns, and identify opportunities to enhance coverage or save on premiums.
- Utilize effective communication skills to explain policy features, coverage options, and billing processes to clients in a clear and concise manner.
- Demonstrate exceptional attention to detail when updating client information, processing policy changes, and maintaining accurate records in the agency management system.
- Actively listen to client feedback and take appropriate actions to resolve issues and improve the overall customer experience.
- Collaborate with insurance agents and other team members to identify cross-selling opportunities and promote additional products or services to clients.
- Assist with administrative tasks as needed, including filing paperwork, processing payments, and organizing office supplies.
Requirement
Requirements :
- Active 220 or 440 Insurance License
- Previous experience in customer service or a related field preferred.
- Excellent interpersonal skills with a friendly and approachable demeanor.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in computer applications, including MS Office and CRM software.
- Knowledge of insurance products and terminology is a plus.
- Commitment to providing exceptional service and building long-term relationships with clients.
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