IT App Support Specialist- Electronic Medical Records

Working title : IT Application Support Specialist- Electronic Medical Records

Classification title : IT Computer Systems Analyst

Division : Information Technology

Program : Applications and Data

Reports to : Computer & IT Manager (Applications)

FLSA status : Non-Exempt; Full- Time

Schedule : Monday-Friday, 8am-5pm

Wage Range : $25.14 to $34.02 hourly; depending on number of years of transferrable experience and internal equity

RiverStone Health :

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services.

Health, Education, Leadership and Protection HELP is what we do.

From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections;

and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion, and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Foremost, we are committed to the values of Justice, Equity, Diversity, and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community.

Job Summary :

RiverStone Health is looking for technically skilled candidates with good problem-solving ability for the position of IT Application Support Specialist.

The major duties of an IT Application Support Specialist include being a reference point for specialized applications, responding to end user needs regarding applications and ensuring optimal operation and configuration of applications, among other technical duties.

IT Application Support Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels.

They are required to listen to their needs, understand their problems, and implement solutions.

Essential Functions / Major Duties and Responsibilities :

A. Technical Responsibilities 20%

• Provide support for application specific components and peripherals
• Perform troubleshooting to resolve system issues
• Adhere to IT process for intake, prioritization, and delivery
• Provision and manage user access
• Liaise with IT personnel for problem resolution
• Perform integration testing and document defects for resolution
• Adhere to RiverStone Heath IT policies and procedures
• Maintain appropriate IT documentation

B. Application Responsibilities 75%

• Compile system requirements based on business use cases
• Coordinate maintenance and updates to applications
• Install, configure and integrate specialized applications
• Liaise with application vendors for enhanced capabilities and problem resolution
• Perform applications system testing and document defects for resolution
• Maintain working knowledge of assigned business partner operations and key strategies
• Create and maintain documentation for a new or changing processes
• Conduct ongoing application training, including feature updates

Non-Essential Functions / Other duties as assigned 5%

Perform other duties as assigned in support of RiverStone Health’s mission and goals.

Education and Experience :

Minimum Qualifications

• At least two (2) years of experience supporting specialized applications
• Proficiency with Microsoft Office 365 products such as Word, Excel, and Outlook

Preferred Qualifications :

• Technical School graduate preferred
• Applicable IT Certification preferred (e.g., MCSE, etc.)
• Experience managing complex specialty applications
• Experience with documentation of business requirements, processes, and workflow
• Project management
• Testing techniques and processes
• Training

Required Certificates, Licenses, Registrations :

• Valid state of Montana Driver License
• Required to obtain emergency preparedness on the job training at a minimum of ICS 100, 200, and 700.

Knowledge, Skills, and Abilities :

• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time efficiently
• Ability to communicate effectively
• Knowledge and understanding of HIPAA privacy and security requirements
• Team-oriented attitude to help other colleagues with application-specific needs
• Proficiency in using and learning software programs
• Self-motivated to complete tasks and meet deadlines

Customer Service Excellence :

• Doing things right the first time
• Making people feel welcome
• Showing respect for each customer
• Anticipating customer needs and concerns
• Keeping customers informed
• Helping and going the extra mile
• Responding quickly
• Protecting privacy and confidentiality
• Demonstrating proper telephone etiquette
• Taking responsibility for handling complaints
• Being professional
• Taking ownership of your attitude toward Service Excellence.

Supervision :

This position does not have supervision authority over others; however, it may be responsible for directing vendors and leading project teams.

Physical Demands and Working Conditions :

• Work is mainly performed in an office setting.
• Work can be stressful associated with outages and implementation requirements.
• Requires work on, operation of, a computer for majority of shift .
• Create and maintain a safe / secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making :

Has some autonomy associated with management of applications. Reports to IT Applications Manager; has someone readily available to ask questions if needed;

may implement solutions to system errors, would require approval for major system changes.

Communications & Networking :

Daily written and verbal communication with RiverStone Health staff

Budget & Resource Management :

• This position does not have budgetary or FTE responsibilities; however, they will be instrumental in evaluating the Total Cost of Ownership associated with applications supported and used by business partners.
3 days ago