VP-Compliance

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The Vice President of Fair Lending, Consumer Practices and Complaints Oversights is responsible for leading a centralized team of high-performing professionals in the administration of a comprehensive Fair Lending regulatory compliance program as well as the Consumer Practices and Complaints oversight programs for American Express.

This position will involve extensive collaboration with senior leaders across different business units to provide strategic oversight and guidance on mitigating potential fair lending and consumer practices risks.

The Vice President will be responsible for overseeing the implementation and development of these programs, including monitoring of day-to-day compliance activities, conducting risk assessments, preparing, reporting and communicating testing & review findings to management and compliance committees.

Job responsibilities include :

• Oversee and developing an effective Fair Lending Risk Management Program (Program) that is appropriate for the size and complexity of the Bank's business practices and objectives.
• Ensure an effective Consumer Practices (UDAAP) Risk Management Program that is appropriate for the size and complexity of the business.
• Partner with complaints teams to conduct reviews and leverage complaints data to inform reviews including : Fair Lending and Consumer Practices.
• Providing strategic oversight of the Bank's Program and guide the development of a risk-based annual plan for the Bank, including the development, implementation, and oversight of the Bank’s monitoring and testing program.
• Liasing with regulatory agencies, as required, during examinations of the Fair Lending, Consumer Practices and Complaints Programs, including preparing responses to examination- or supervisory-related requests.
• Presenting to Senior Management and the Board of Directors on Program activities, areas of potential risk, and key external regulatory updates.
• Actively participating in committees to proactively identify risks and emerging issues applicable to ongoing and proposed business activities.
• Working closely with colleagues in the General Counsel’s Organization to communicate the requirements of pertinent federal and state fair lending laws and regulations, as well as significant industry trends.

This includes partnering with Bank stakeholders to implement or revise processes to address regulatory changes (such as the data collection and reporting requirements set forth Dodd-Frank Section 1071).

• Developing and implementing effective training for all relevant areas.
• Collaborating with the Bank and Business Units on corrective action or remediation plans for identified compliance weaknesses and monitor the status of the remediation plans.
• Communicate changes to pertinent laws and regulations and state laws as well as significant industry trends and partner with the Bank to implement or revise processes to address these changes.

Qualifications :

• Bachelor's Degree required; advanced degree (J.D or M.A. or above in Statistics) preferred.
• At least eight (8) years experience identifying customer harm and evaluating UDAP / UDAAP risk, demonstrated Fair Lending compliance experience in the financial services industry and working with consumer complaints, complaint oversight, and / or complaint program execution.
• Sound experience in managing activity in U.S. lending, compliance, banking, regulatory examination or audit required.
• Having prior regulatory experience such as having worked at a regulatory agency or working directly with regulators and a deep regulatory knowledge of all Fair Lending and Consumer Practices related regulations and requirements.
• Knowledge of all regulatory bodies that influence U.S. Fair Lending and Consumer Practices and general banking practices within the United States.
• Strong knowledge with statistical testing methods used to conduct fair lending statistical analysis.
• Strong project management skills, ability to manage multiple projects and support multiple priorities simultaneously.
• Proactive and strategic mindset with a focus on talent development.
• Strong stakeholder management skills and ability to support multiple priorities simultaneously.
• Able to drive results while working with ambiguity.
• Strong communications skills including the ability to influence at all levels of management.
• Ability to effectively challenge business partners in areas such as Fair Lending, Consumer Practices and Complaints.

Salary Range : $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago