Department Manager, Produce - Northern Alberta

Department Manager, Produce - Northern Alberta

The Department Manager, Produce is accountable for the successful day-to-day operation of the produce department. This includes the implementation of company standards, the management of company assets, attention to maintaining a local competitive position, and the development and training of staff.

The incumbent supports the rest of the store management team and fosters positive customer relationships.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Your Responsibilities

• Provide excellent customer service by delivering on the Value Offer :
• Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service.
• Monitor and adjust customer service levels as needed.
• Deal with customer complaints and requests quickly and effectively.
• Address and respond to all customer inquiries.
• Ensure an enjoyable shopping experience for customers.
• Schedule staff to maximize customer service and fulfill business needs.
• Manage the Produce Department to maximize sales and profits :
• Ensure that the Produce Department is ready for business, stocked and maintained throughout the day.
• Ensure that product is ordered according to planned timelines and criteria.
• Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing.
• Ensure that seasonal and promotional merchandising is planned and executed to maximize sales, profits and create customer excitement.
• Ensure produce displays are per marketing directions.
• Complete business segment inventories as required.
• Monitor gross profit; investigate and rectify variances.
• Monitor and control inventory levels by ordering product weekly; minimize over / under stocks, maximize in-stocks to develop sales, inventory turns and return on investment.
• Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness.
• Ensure that the daily operating disciplines, as described in the Produce Manual are consistently met :
• Adhere to the department cleaning schedule and to all approved cleaning / sanitation techniques.
• Responsible for crisping, trimming, wrapping and displaying produce in merchandise cases and on produce tables.
• Ensure that product preparation areas, merchandise cases, tables and equipment are clean, safe and sanitary.
• Ensure that product is correctly received, inspected, cleaned, dated, priced, stored and rotated upon receipt (FIFO).
• Ensure that product is packaged according to company standards.
• Maintain equipment as directed by the manufacturer and Facility Maintenance.
• Ensure equipment is calibrated and working properly.
• Maintain 52 week file and records.
• Support, train and develop staff :
• Through ongoing communication keep staff abreast of key activities.
• Manage staff schedules in order to meet customer and business needs.
• Supervise, coach and develop employees.
• Work with supervisors to recruit, train, lead and develop produce employees.

Skills and Qualifications

• A minimum of two years of experience in a high-volume grocery / retail environment.
• Strong customer service skills.
• Record of bottom line and sales results in previous roles.
• Ability to interpret a variety of instructions both verbally and orally.
• Computer knowledge of Excel and Outlook.
• Strong knowledge of grocery operating principles.
• Exceptional analytical, problem solving and decision making skills with a high attention to detail.
• Proven organizational, planning and prioritizing skills.
• Excellent written and verbal communication, interpersonal skills and superior customer service skills.
• Must have the ability and desire to develop an in-depth understanding of Northern / NorthMart customers.
• Demonstrates a personal and enthusiastic commitment to Northern / NorthMart's vision, mission, values and strategies.
• Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset.

Working Conditions

• Work in extreme conditions.
• Lift 50+ pounds.
• Work extended hours.
• Will be required to stand for long periods occasionally.
• Use full hand mechanics.
• Handle or feel and reach with hands and arms.
• Work in remote areas.

Job Type : Full-time

Schedule : 8 hour shift

Work Location : In person

J-18808-Ljbffr