Automotive ServiceAdvisor
Putyour natural knack for pleasing people to work! If you can makecustomers feel welcome and confident that their needs are being metthen our dealership may be your next career home.
We need more thana Service Advisor; we need an expert in the art and science ofcustomer service someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.
JobResponsibilities
- Attitudeis everything greet service department customers promptly andcourteously
- Listento each customer and clearly articulate repair needs totechs
- Upsellrecommended / additional services using lowpressure highintegritymethods
- Provideaccurate estimates of repair / maintenancecosts
- Adherenceto dealership policy on customer vehicle care andoperation
- Followup on each repair and keep customers informed ofprogress
- Selland manage extendedwarranties
- Inspectrepair quality and ensure that all work iscomplete
- Notifycustomers when vehicles are ready for pickup
- Reviewand explain repairs and associated costs withcustomers
- Handleminor customer concerns andcomplaints
- KeepService Manager informed of all problems and potentialproblems
- MaintainCustomer Satisfaction Index (CSI) scores in accordance withdealershipstandards
Requirements
Experiencepreferred but notrequired
Benefits
Compensation&Benefits
- Compensationis based on experience and is competitive with the retailautomotivemarket.
- Weoffer excellent benefits.
Ourcompany maintains a strong policy of equal employment opportunityfor all associates. We hire train promote and compensate associateson the basis of personal and professional competence and potentialfor advancement without regard for race color religion sex nationalorigin age marital status disability or citizenship as well asother classifications protected by applicable federal state orlocallaws.
Experience required for consideration.
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