Operations Assistant

Location : Orlando, FL

Job Type : Full-time

Reports to : Operations Manager

Join one of Orlando’s fastest-growing private companies!

Do you thrive in a fast-paced environment, juggling multiple tasks while keeping a keen eye on the details? Are you a proactive problem-solver with a customer-first mindset who gets excited about making a real impact?

If this sounds like you, we want you on our team! You’ll play a vital role in our mission to make roadways safer across the U.S.

What You’ll Do :

As an Operations Assistant, you will wear many hats, including customer support and general office administration functions.

The ideal candidate must be highly organized and detail-oriented, possess effective written and oral communication skills, and be able to work with limited supervision.

REQUIREMENTS :

• An Entrepreneurial spirit is a MUST
• Associate’s Degree Required. Bachelor’s degree preferred.
• 1-2 years of business office experience performing similar job duties
• Able to plan, multi-task, and adhere to daily schedule to ensure that deadlines are
• met in a timely manner
• Must be able to work in a fast-paced environment and meet deadlines with little
• supervision
• Must have excellent communication skills, be a team player, and self-starter with an understanding of team goals
• Strong knowledge of Microsoft Excel and Word
• Intermediate proficiency in composition, grammar, and spelling
• Highly organized and detail-oriented
• Computer proficiency with a focus on multi-tasking using several Windows applications at once while assisting customers

RESPONSIBILITIES :

• Answer and handle inbound calls, as well as conduct outbound calls for customer follow-up as required
• Provide professional, knowledgeable, helpful, courteous, and responsive customer service on the phone, through chat, and email
• Perform repetitive but critical data entry support activities
• Assume additional responsibilities as requested by the Operations Manager

PERFORMANCE CRITERIA :

• Meets / exceeds any established quality expectations and quantity quotas
• established
• Meets / exceeds high level of customer satisfaction
• Meets attendance expectations
• Maintains strict adherence to Embark Safety’s security policies
• Displays a high level of professionalism
• Adheres to phone schedule and meets operational targets around adherence, handling time, callbacks, etc.

BENEFITS :

• Flexible PTO
• Paid Holidays
• 100% Company-sponsored medical, vision, and dental insurance
• Annual Company Bonus
• Hybrid work model
• Free snacks

Who We Are :

We are on a mission to make roadways across the U.S. safer. Our technology helps companies pinpoint their risky drivers so they can be proactive about getting them off the road quickly.

This reduces accident rates, keeps liabilities low, and gives our customers peace of mind about who is behind the wheel.

We’re headquartered in east Orlando, near UCF.

Learn more about us :

We’re proud to be

• The fastest-growing company in our industry
• One of the fastest-growing private companies in Orlando
• A Florida Companies to Watch Honoree
• A 4-time awardee of INC5000, recognizing the fastest-growing private companies in the U.S.
• A 6-time honoree of the Gator100, honoring the fastest-growing Gator-founded companies. Go Gators!

Do you feel connected to our mission and believe you’re a stellar fit for our team? We want to meet you! Include the word stellar in your application to show us you’re ready to shine.

Send us an email : [email protected].