JOB DESCRIPTION
Go through and examine return mail at the the Orlando Customer Pay office to identify what follow up is required to make delivery :
Confirmed but not updated address change. Is there a communication from the patient in the system and the change was not updated?
The change may have been entered as service address or shipping address and not updated as a mailing address. Is there a comm note that has not been worked.
- Address edit. Part of the address not being produced on the mail. Is there something missing such as the apartment number, incorrect zip code, street spelling.
- Requires more research. These are items that require confirmation of the correct address. This can be determined using one or more of the following methods / tools :
- National Change of Address application.
- Label from USPS on the envelop.
- Calling the patient.
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