Job Summary : The Patient Navigator
Licensed Vocational Nurse (LVN) coordinates access of patients through the healthcare system from initial medical diagnosis or point of referral.
Gathers all historical medical and insurance information for physician review during initial patient consultation. Functions as a liaison between patients, families, outpatient oncology clinics, primary care physicians, and other support services.
Is assigned to and performs patient-oriented procedures and tasks within the LVN scope of practice, education and training.
Also performs wound care functions and manages durable medical equipment (DME) supplies. Performs Patient Navigator services within assigned departments.
Performs other duties as needed.
Education and Experience : High School Diploma or GED required. Graduate from a school for Licensed Vocational Nurse (LVN) required.
Minimum one year experience in a medical front office setting and / or a hospital based call center that schedules appointments for multiple clinics or departments required.
Minimum one year of experience working with Oncology patients preferred.
- Knowledge and Skills : Knowledge of medical terminology. Able to : read; write legibly; speak in English (and Spanish preferred) with professional quality;
- use computer and software programs necessary to the position; troubleshoot and calibrate patient care equipment. Relate and communicate positively, effectively, and professionally with others;
- be assertive and consistent in following and / or enforcing policies; work calmly and respond courteously when under pressure;
- lead, supervise, teach, and collaborate; accept direction. Communicate effectively in English in person, in writing, and on the telephone;
- think critically; work independently with minimal supervision; perform basic math functions; manage multiple assignments effectively;
work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail.
- Distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone;
- identify and distinguish various sounds associated with the work place / patient care; see adequately to read computer screens, medical records, and written documents necessary to position;
discern temperature variances through touch.
Licensures and Certifications : Active California Licensed Vocational Nurse (LVN) license required. Basic Life Support (BLS) certification from the American Heart Association (AHA) required.
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
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