Information Systems Manager

Job Purpose :

This role is crucial for ensuring the stability, security, and efficiency of the organization's technology infrastructure.

By implementing, maintaining and troubleshooting IT systems, the position supports uninterrupted business operations and enhances overall productivity.

The role's focus on security measures, backup, and disaster recovery plans protects the organization from data loss and cyber threats.

By providing continuous technical support and implementing strategic IT policies, this role not only addresses immediate IT needs but also aligns technology with long-term organizational goals, ensuring robust performance and resilience in a rapidly evolving technological landscape.

Job Description :

Responsible for managing, troubleshooting, and maintaining the organization's IT infrastructure. This includes installing, configuring, and supporting IT hardware and software, ensuring system security, and maintaining efficient IT operations.

Assist in the development of IT policies, procedures, risk assessments, and strategic planning.

Duties and Responsibilities :

System Management

• Implement and maintain the integrity of the IT infrastructure.
• Manage information technology projects.
• Maintain process documentation for key infrastructure elements.
• Maintain change documentation for systems and access.
• Provide regular reports to the IT Steering Committee.

Network Administration

• Manage network servers, hardware, and technology tools.
• Perform regular system updates and patches.
• Implement network security measures to protect data, software, and hardware.
• Monitor system performance to ensure high availability.
• Troubleshoot and resolve network issues.
• Develop, manage, and monitor the Microsoft Azure and 365 environments.
• Active Directory, Azure, Microsoft 365, VMWare, Windows Server

User Support

• Provide 24x7 technical support for systems and staff.
• Ensure accurate documentation of changes and their respective approvals.
• Manage and support user accounts, permissions, and access rights.

Security

• Implement and manage security tools and measures.
• Conduct regular assessments of systems and hardware.
• Develop and enforce IT policies and procedures.
• Evaluate new technologies and standards.
• Test and maintain the Business Continuity Plan, Business Impact Analysis, Pandemic Plan, and Incident Response Plan.

Backup and Recovery

• Develop and manage backup and disaster recovery plans.
• Ensure data integrity and availability through regular backups.
• Restore data and systems as needed
• Maintain critical hardware and software inventories.

Other Key Job Functions :

• Communicate effectively with Management, Auditors, Vendors, and other bank personnel.
• Adhere to all bank and department personnel policies and procedures
• Perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.

Required Knowledge, Skills and Abilities :

Bachelor's degree in Information Systems, Information Security, or a related field or equivalent work experience is preferred.

Microsoft Azure and CompTIA (A+, Cloud+, Security+) certifications strongly preferred

5+ years experience in information systems management.

Excellent verbal and written communication skills

Strong spelling and grammar skills

Ability to maintain the strictest level of confidentiality

Strong Work Ethic

Highly organized and detail oriented

Focus on timely follow up

Regular reliable attendance and punctuality are essential functions to this position