Collections Specialist

Responsibilities :

• Reach out to customers with overdue payments through phone calls, emails, and other communication channels.
• Conduct follow-up communication to negotiate payment arrangements and resolve outstanding issues.
• Analyze customer accounts and determine the best course of action for payment resolution.
• Negotiate and establish payment plans based on customer financial situations.
• Maintain accurate and detailed records of all customer interactions, payment agreements, and account status updates.
• Update customer account information and documentation in the collections system.
• Provide clear and concise explanations of outstanding balances, late fees, and payment terms to customers.
• Address customer inquiries and concerns related to their accounts.
• Evaluate the creditworthiness of customers and recommend appropriate credit limits.
• Monitor and assess customer credit terms, identifying potential risks and taking preventive measures.
• Generate and analyze reports on accounts receivable, collection efforts, and overdue payments.
• Provide regular updates to management on collection performance and any notable trends.
• Ensure compliance with legal and regulatory requirements related to debt collection.
• Stay informed about changes in collection laws and adjust practices accordingly.

Skills / Abilities :

• Excellent communication and interpersonal skills.
• Persistence and resilience in dealing with challenging situations.
• Attention to detail in record-keeping and documentation.
• Ability to work independently and collaboratively within a team.
• Proficiency in using collections software and tools.
• This is a Hybrid opportunity working out of our office in Duluth, GA.

Education and Experience :

• High school diploma or equivalent; additional education in finance or related field is a plus.
• Proven experience in collections or a similar role.
• Familiarity with accounting principles and financial processes.
• Strong negotiation and problem-solving skills.

Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.