Position Overview
The Payment Operations Specialist acts as a resource assisting customers and other Payments teams within Zelis.
Key Responsibilities :
- Field and handle incoming e-mail interactions and make outgoing calls to medical providers to answer any questions they may have regarding new and on-going payment processes.
- Exercises sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and / or share information with supervisor and / or manager for uncommon / escalated requests.
- Collaborate well with team members and other teams for knowledge transfer.
- Identify process improvements, knowledge gaps and make suggestions to Operations Leadership.
- Works on assignments that are more complex in nature in which judgment and initiative are required to make recommendations or resolve problems.
Adhere to Zelis Payments standards and policies to ensure client privacy while being adaptable to business change.
Adhere to Quality Assurance standards.
Professional Experience / Knowledge :
- 6 months experience as a Client Service Representative or equivalent.
- Excellent verbal and written communication.
- Possesses a strong understanding of the Zelis Payments systems, processes and products.
- Has proficiency in troubleshooting complex client issues.
- Computer proficiency and technical aptitude with the ability to utilize Zelis Payments proprietary system and MS Office applications such as Word and Excel.
- Thorough knowledge of company and departmental policies and procedures.
- Attention to detail and concern for impact is essential.
- Ideal candidate will be knowledgeable in Salesforce and Jira programs.
Education :
High School Diploma or equivalent is required
Location and Workplace Flexibility :
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India.
We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team.
In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
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