Receptionist

Under the direction of the department manager / supervisor greets and directs visitors and patients to appropriate destinations.

Follows well defined rules and guidelines with respect to disclosure of confidential information; performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.

Required Skills / Qualifications / Training / Experience :

• Minimum of 1 year of customer service / receptionist experience
• Ability to work effectively with the internal and external customers while maintaining a composed, professional demeanor as the hospital / department’s initial representative
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and / or patient rooms
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills
• Adheres to and respects confidentiality of all protected patient and employee information. Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations
• Ability to problem-solve using creative and critical thinking skills
• Detail oriented with the ability to prioritize based on shifting demands
• Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate
• Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment

Preferred Skills / Qualifications / Training / Experience :

• Basic technology skills, including use of Microsoft office programs.
• Experience with Workday a plus

Educational Requirements :

High school diploma or equivalent

License / Certification :

N / A

Age Specific Criteria : Ability to effectively communicate with all age levels served within the scope of the position / assigned areas.

Ability to Meet Job Performance Expectations : Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Must be able and available to float to other practice locations as needed with reimbursement for mileage .

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.