Quality Assurance Advisor I - Fraud

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission : facilitating the financial security of millions of U.S. military members and their families.

Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

As a dedicated Quality Assurance Advisor I, you will be responsible for developing, implementing, and maintaining quality assurance / control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations.

Delivers results of quality assurance assessments, studies, and initiatives to partners and recommend the best course of action for success.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

The Opportunity

• Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA / LOB and Enterprise strategy.
• Develops, recommends, implements, and monitors, materials and events to meet quality requirements.
• Serves as a resource to team members and / or business and identifies appropriate issues for escalation.
• Conducts analysis / audits and partners with peers to make recommendations of business solutions and / or key work products.
• Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs.
• Generates reports and participates in the delivery of results to leaders and partners.
• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have :

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry
• Experience identifying problems / trends and developing and recommending solutions for business issues.
• Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production oriented attitude.
• Knowledge of federal laws, rules, regulations, and applicable mentorship to include : UDAAP, TILA / REG Z, BSA / AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.

What sets you apart :

• US military experience through military service or a military spouse / domestic partner
• At least 2 years of experience in Bank Fraud Detection, Investigations, or Recovery Operations (Excluding Fraud Call Center)
• Experience identifying, measuring, monitoring, and controlling existing and emerging fraudulent risks
• Proficient knowledge providing mentorship in design, assessment, implementation, and / or moderately sophisticated quality assurance / control programs, practices, and policies
• Professional experience identifying and evaluating quality standards, measurements, and process improvement opportunities, ensuring alignment with internal and regulatory requirements

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $74,210 - $133,570.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled.

Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.