Support Solutions Engineer

VirtualVocationsBaltimore, Maryland, United States

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A company is looking for a Support Solutions Engineer (L5) in Security, Privacy, and Assurance.

Key Responsibilities

Monitor and handle customer requests, troubleshoot issues, and automate support needs

Develop support documentation and runbooks while improving and maintaining support tools

Collaborate with teams to enhance customer experience and advocate for customer needs

Required Qualifications

Experience in customer-facing engineering support roles

Knowledge of enterprise identity and authentication systems (e.g., Okta, SAML 2.0)

Proficient in at least one modern programming language (e.g., Java, Python)

Understanding of authentication, authorization, and security monitoring best practices

Desire to learn and improve operational efficiency through automation and visualization

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