OT Clinic Client Scheduler

Job Posting

Schedules high volume client appointments according to availability of space, availability of medical personnel, provider availability, equipment needs, etc. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Provides a high level of customer service for all clients.

Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary.

Reviews schedule on a regular basis and communicates any changes, such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel.

Provides benefit and eligibility details to the patient and collects payment.

Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed.

Performs clerical duties, such as data entry, filing, faxing, photocopying, distributing mail, and / or performs other incidental department tasks, as assigned. Covers other areas as needed.

Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPAA regulations.

Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.

Preferred Experience : 2 years

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. We provide reasonable accommodations to applicants and employees with disabilities.