Staff Business Systems Analyst

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood.

Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress.

We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Summary

The Advanced Energy Delivery Technology Solutions (AEDTS) team at Portland General Electric plays a crucial role in advancing our clean energy future through smart grid technology.

We operate in two key areas :

1. Horizontal : Serving enterprise-wide needs with AWS Cloud Data Lake, API management, data science, applications, and data products.

2. Vertical : Supporting specific AED applications like the Outage Management System (OMS) and ARCOS Callout System.

This dual approach enables the team to drive PGE's goals of decarbonization, electrification, and operational efficiency across the organization while also maintaining critical systems for reliable service delivery.

We are seeking a detail-oriented and highly motivated Business Systems Analyst to join our team. The ideal candidate will serve in the "horizontal" space as the primary liaison between business users and the technical team.

This role involves shaping the data products to meet business needs, translating business requirements into user stories, and prioritizing these stories for implementation.

The Business Systems Analyst will play a critical role in ensuring that the final product aligns with business objectives and user expectations.

We're hiring for a position open to both staff business systems analyst and business systems analyst candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process.

Staff Business Systems Analyst 6027

Intermediate Professional : Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills Expands on high-level knowledge of the company, processes and customers Solves a range of more complex problems Analyzes possible solutions using advanced knowledge and applying protocols Operates independently and receives only a moderate level of guidance and direction.

Business Systems Analyst 6028

Career Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services.

Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance.

Acts as a resource for colleagues with less experience.

Key Responsibilities

Staff Business Systems Analyst (P2)

Business Analysis : (BUAN) Investigates operational needs, problems, and opportunities, contributing to the recommendation of improvements in automated and nonautomated components of new or changed processes and organization.

Assists in defining acceptance tests for these recommendations.

Requirements Definition and Management (REQM) : Defines scope and business priorities for small-scale changes and may assist in larger-scale scoping exercises.

Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements considering the nature of the required changes, established practice and the characteristics and culture of those providing the requirements.

Specifies and documents business requirements as directed, ensuring traceability back to source. Analyzes them for adherence to business objectives and for consistency, challenging positively as appropriate.

Works with stakeholders to prioritize requirements.

Customer Service Support (CSSUP) : Responds to common requests for service by providing information to enable fulfilment.

Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process, and advises relevant persons of actions taken.

Sales Support (SSUP) : Communicates effectively with clients by telephone and in person. Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services.

Assists in devising solutions to client requirements and solves straightforward problems.

Business Systems Analyst (P3)

Business Analysis (BUAN) : Investigates operational requirements, problems and opportunities, seeking effective business solutions through improvements in automated and nonautomated components of new or changed processes.

Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.

Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.

Requirements Definition and Management (REQM) : Facilitates scoping and business priority setting for change initiatives of medium size and complexity.

Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source.

Discovers and analyzes requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.

Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a baseline on which delivery of a solution can commence.

Manages requests for and the application of changes to baselined requirements. Identifies the impact on business requirements of interim (e.

g., migration) scenarios as well as the required end position.

Consultancy (CNSL) : Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.

Identifies, evaluates and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements.

Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.

Business Process Improvement (BPRE) : Analyzes business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches.

Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.

Outcomes and Benefits Tracking : Works with business stakeholders to define the targeted metrics. Monitor existing metrics and develop and propose new metrics towards tracking benefits and outcomes.

Qualifications

Staff Business Systems Analyst (P2)

Education Requires a bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience.

Experience Typically two or more years in related field. Preferred experience in or knowledge of specific line of business and / or IT environment

Business Systems Analyst (P3)

Education Requires a bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience.

Experience Typically five or more years in related field. Preferred experience in or knowledge of specific line of business and / or IT environment

Competencies (Staff Business Systems Analyst (P2) / Business Systems Analyst (P3)

Working / Intermediate knowledge of business analysis framework.

Intermediate / Advanced knowledge of discovery techniques and requirements definition.

Intermediate / Advanced knowledge of requirements documentation.

Working / Intermediate knowledge of client relationship management techniques and client service models.

Working / Intermediate knowledge of business process improvement frameworks.

Working / Intermediate knowledge of change management, including opportunity and benefits recognition.

Intermediate / Advanced accuracy skills.

Intermediate / Advanced oral and written communication skills.

Intermediate / Advanced interpersonal skills.

Intermediate / Advanced decision-making skills.

Working / Intermediate analytical thinking skills.

Physical, Schedule / Attendance and Cognitive Demands

Cognitive Level : Intermediate : Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Substantial : Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive :

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization

Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Ability to adhere to pre-established schedule, including start / stop time and break / lunch schedule

Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule

Ability to work on-call schedule

Physical Capabilities :

Computer use (use computer regularly for entire work shift)

We are interested in every qualified candidate who is eligible to work in the United States to apply. However, we are not able to sponsor visas for this position.

PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. This individual will need to be located within 75 miles from job location.

However, these arrangements may change due to business needs or changes in responsibility.

Compensation Range :

$72,900.00 - $145,375.00

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood.

Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress.

We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Summary

The Advanced Energy Delivery Technology Solutions (AEDTS) team at Portland General Electric plays a crucial role in advancing our clean energy future through smart grid technology.

We operate in two key areas :

1. Horizontal : Serving enterprise-wide needs with AWS Cloud Data Lake, API management, data science, applications, and data products.

2. Vertical : Supporting specific AED applications like the Outage Management System (OMS) and ARCOS Callout System.

This dual approach enables the team to drive PGE's goals of decarbonization, electrification, and operational efficiency across the organization while also maintaining critical systems for reliable service delivery.

We are seeking a detail-oriented and highly motivated Business Systems Analyst to join our team. The ideal candidate will serve in the "horizontal" space as the primary liaison between business users and the technical team.

This role involves shaping the data products to meet business needs, translating business requirements into user stories, and prioritizing these stories for implementation.

The Business Systems Analyst will play a critical role in ensuring that the final product aligns with business objectives and user expectations.

We're hiring for a position open to both staff business systems analyst and business systems analyst candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process.

Career Level Summary

Staff Business Systems Analyst 6027

Grade 6

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

Career Level : P2

Intermediate Professional : Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills Expands on high-level knowledge of the company, processes and customers Solves a range of more complex problems Analyzes possible solutions using advanced knowledge and applying protocols Operates independently and receives only a moderate level of guidance and direction.

Business Systems Analyst 6028

Grade 7

Career Level : P3

Career Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services.

Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance.

Acts as a resource for colleagues with less experience.

Key Responsibilities

Staff Business Systems Analyst (P2)

Business Analysis : (BUAN) Investigates operational needs, problems, and opportunities, contributing to the recommendation of improvements in automated and nonautomated components of new or changed processes and organization.

Assists in defining acceptance tests for these recommendations.

Requirements Definition and Management (REQM) : Defines scope and business priorities for small-scale changes and may assist in larger-scale scoping exercises.

Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements considering the nature of the required changes, established practice and the characteristics and culture of those providing the requirements.

Specifies and documents business requirements as directed, ensuring traceability back to source. Analyzes them for adherence to business objectives and for consistency, challenging positively as appropriate.

Works with stakeholders to prioritize requirements.

Customer Service Support (CSSUP) : Responds to common requests for service by providing information to enable fulfilment.

Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process, and advises relevant persons of actions taken.

Sales Support (SSUP) : Communicates effectively with clients by telephone and in person. Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services.

Assists in devising solutions to client requirements and solves straightforward problems.

Business Systems Analyst (P3)

Business Analysis (BUAN) : Investigates operational requirements, problems and opportunities, seeking effective business solutions through improvements in automated and nonautomated components of new or changed processes.

Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.

Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.

Requirements Definition and Management (REQM) : Facilitates scoping and business priority setting for change initiatives of medium size and complexity.

Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source.

Discovers and analyzes requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.

Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a baseline on which delivery of a solution can commence.

Manages requests for and the application of changes to baselined requirements. Identifies the impact on business requirements of interim (e.

g., migration) scenarios as well as the required end position.

Consultancy (CNSL) : Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.

Identifies, evaluates and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements.

Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.

Business Process Improvement (BPRE) : Analyzes business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches.

Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.

Outcomes and Benefits Tracking : Works with business stakeholders to define the targeted metrics. Monitor existing metrics and develop and propose new metrics towards tracking benefits and outcomes.

Qualifications

Staff Business Systems Analyst (P2)

Education Requires a bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience.

Experience Typically two or more years in related field. Preferred experience in or knowledge of specific line of business and / or IT environment

Business Systems Analyst (P3)

Education Requires a bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience.

Experience Typically five or more years in related field. Preferred experience in or knowledge of specific line of business and / or IT environment

Competencies (Staff Business Systems Analyst (P2) / Business Systems Analyst (P3)

Functional Competencies :

Working / Intermediate knowledge of business analysis framework.

Intermediate / Advanced knowledge of discovery techniques and requirements definition.

Intermediate / Advanced knowledge of requirements documentation.

Working / Intermediate knowledge of client relationship management techniques and client service models.

Working / Intermediate knowledge of business process improvement frameworks.

Working / Intermediate knowledge of change management, including opportunity and benefits recognition.

General Competencies :

Intermediate / Advanced customer focus skills.

Intermediate / Advanced accuracy skills.

Intermediate / Advanced oral and written communication skills.

Intermediate / Advanced interpersonal skills.

Intermediate / Advanced decision-making skills.

Working / Intermediate analytical thinking skills.

Working / Intermediate peer mentoring skills.

Physical, Schedule / Attendance and Cognitive Demands

Cognitive Level : Intermediate : Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Substantial : Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive :

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization

Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule / Attendance :

Ability to adhere to pre-established schedule, including start / stop time and break / lunch schedule

Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule

Ability to work on-call schedule

Physical Capabilities :

Computer use (use computer regularly for entire work shift)

Environment : Office

We are interested in every qualified candidate who is eligible to work in the United States to apply. However, we are not able to sponsor visas for this position.

PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. This individual will need to be located within 75 miles from job location.

However, these arrangements may change due to business needs or changes in responsibility.

Compensation Range :

$72,900.00 - $145,375.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do.

One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes.

If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting.

You may also make this request by contacting [email protected] or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.

Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at [email protected].

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below.

If no date is listed, job is open until filled.

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