Role : Service Associate 401(k) Client Service
Duration : 03 Months with possible extension / hire
Pay Rate : $18 / Hour
Location : 1175 John Street, West Henrietta New York 14586
M-F 8-5pm during training (3 weeks) & then 9-530 after training
JOB DESCRIPTION
Under a significant level of guidance and direction, provides customer service for one client product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with client policies and procedures.
Specific Responsibilities :
- Delivers quality service to clients via phone, email, chat, and other avenues
- Develops and maintains a basic working knowledge of a single client's product
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Performs data input, maintaining strong prioritization and organization
- Documents all interactions
Live the Client Values :
- Act with uncompromising integrity
- Provide outstanding service and build trusted relationships
- Drive innovation in our products and services and continually improve our processes
- Work in partnership and support each other
- Be personally accountable and deliver on commitments
- Treat each other with respect and dignity
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
To know more about US Tech Solutions, please visit
Internal ID : 24-11643
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Customer Service Representative (Client Service, Associate) (Remote 1 day in office)
Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Excellent customer service skills. Client Service Associate- Remote(1 day in office a week). Investigates, analyzes, coordinates and tracks moderately complex customer issues. ...
Customer Service Representative Fueler/Washer
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. Why join Penske as a Customer Service Representative, you ask? It’s simple. Excellent customer service and communication skills. You will be...
Customer Service Representative
Responsibilities: (In this role, you will…).Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted...
Danish Customer Service Support Representative
Wecollaborate with some of the worlds top companies offering moneytransfer & financial services cloudbased banking servicesdigital payments fintech pioneers that trust our people fordelivering exceptional customerexperience!. Respond to customer inquiries aboutour clients new and existing services a...
Insurance Customer Service Representative - Remote
Insurance Customer Service Representative - Remote Job Overview We are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. Remote Customer Service Representative Positions Offer A competitive base salary with an earnin...
Customer Service Representative - State Farm Agent Team Member
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Use a customer-focused, needs-based review process to educate customers about insurance options. You will build and develop customer relationships within the community to promote State Farm p...
Customer Service Representative, Rochester, NY
Previous customer service and sales experience. Conduct professional telephone conversations to service existing accounts in a high call. Gain customer trust and respect by establishing and maintaining effective relationships. ...
Customer Service Representative
Customer Service Representative . Responsible for general administrative support in Customer Service . Issue and assign customer service cases in. Create quotes and schedule service orders for repairs / calibrations . ...
Customer service Representative
How about this one? We're seeking a Customer Service Representative to work with a leading health insurance client in Syracuse, NY. Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, cl...