Patient Care Representative

The Patient Care Representative manages the day to day front desk operations to ensure quality patient care, uphold and promote the companys business processes and values relating to innovative and superior eye care.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

Greets patients as they arrive at the office in a friendly and professional manner

Collects and verifies patient data for accuracy and completeness

Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service and patient care.

Checks patients in and out and schedules any needed appointments

Directs patients, vendors, visitors, customers and the general public as appropriate

Maintain accurate documentation in the patients EMR

Faxes and requests faxes of patient chart notes from satellite offices

Maintain waiting room environment, appearance and patient comfort

Monitors patient flow and track patient wait times efficiently

Opens daily patient accounting controls, posts charges and closes controls

Schedules future appointments in adherence to policies and procedures

Directly addresses or transfers all incoming calls from within and outside the office

Perform other duties as assigned by supervisor

Minimum Qualifications

High School diploma or GED

1-3 years of Healthcare reception related experience

Excellent verbal and written communication skills

Ability to work both independently and as a team player

Ability to work in a fast paced environment

Attention to detail and time management

CPR desired, but not preferred

HIPAA knowledge and compliance

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear.

The employee frequently is required to use hands and fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand;

walk; sit; and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

The noise level in the work environment is usually low to moderate.