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Manager CS Operations

VirtualVocations
Sugar Land, Texas, United States
Full-time

A company is looking for a Manager, Customer Success Operations.Key Responsibilities : Develop and implement metrics and KPIs for performance and accountability within the customer success teamStrategically plan and manage headcount to ensure optimal support and efficiency without significant team growthLead and manage projects to drive strategic initiatives and improve processesRequired Qualifications : 3+ years of experience in a leadership role within customer success operationsExperience supporting and scaling customer success organizations of similar or larger sizesStrong metrics-driven approach with effective KPI developmentProven ability to thrive in a fast-paced environment and deliver swift resultsBachelor's degree in a relevant field or equivalent experience; advanced degree preferred

20 days ago
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