Dispatcher

Job Description

Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn

The Role

Our ideal candidate will be someone who is looking for a long-term opportunity, and the desire to join a growing organization.

This is a full-time position.

Service Dispatchers maintain the Service Technicians daily schedules and dispatch the Technicians as service calls are completed and required.

Schedule return trips with customers when parts have been received. Maintain the on-call schedule for after-hours Service Technicians.

Clear and concise communication with Department Managers, employees, and customers, including keeping customers appraised as to company schedule and requested lead times.

Responsibilities

• Take incoming customer calls.
• Schedule and coordinate all service calls as needed.
• Create dispatch ticket for all service calls.
• Dispatch Service Technicians from home to first call, one Service Technician at a time.
• Debrief Service Technicians after call completion.
• Maintain dispatch board / schedule.
• Update and communicate customer’s status throughout all phases of the service call.
• Update and maintain customer files as information is received.
• Conduct customer satisfaction surveys.
• Other duties as assigned.

Competencies

• Excellent communication, analytical and problem solving skills.
• Demonstrate organization skills with the ability to successfully manage multiple priorities in a dynamic environment.
• Team oriented, with the ability to build consensus and effective relationships in a cohesive business environment.
• Must have a strong desire to provide excellent customer service.
• Keep supervisor fully informed by verbal, written, and electronic communication.
• Ability to respond promptly to service calls or emergencies as they arise.
• Organized, Self-motivated, and driven with a passion for excellence.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Requisition # 2667