Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for Picatinny Arsenal. This is a full-time position.
Responsibilities
- Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).
- Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate.
- Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups.
- Troubleshooting desktop, laptop, printers, and network connectivity problems.
- Set up new desktop users.
- Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise.
- Monitor and resolve assigned issues received through the call-tracking system.
Qualifications
5+ years experience performing enterprise service desk support duties in a large, complex classified / unclassified network environment.
HS diploma or GED. Must be Security+ certified. Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems.
Knowledge and experience communicating desktop support concepts to technical and non-technical personnel. Able to develop technical documents and produce system design documentation.
Must have excellent customer service skills and be able to work within the confines of a set time schedule. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE / M / F / Vet / Disabled
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