Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for Picatinny Arsenal. This is a full-time position.
Responsibilities
- Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).
- Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate.
- Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups.
- Troubleshooting desktop, laptop, printers, and network connectivity
problems.
- Set up new desktop users.
- Communicate technical and business problems in a non-technical manner,
to customers with varying levels of technical expertise.
Monitor and resolve assigned issues received through the call-tracking system.
Qualifications
5+ years experience performing enterprise service desk support duties in a large, complex classified / unclassified network environment.
HS diploma or GED. Must be Security+ certified. Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems.
Knowledge and experience communicating desktop support concepts to technical and non-technical personnel. Able to develop technical documents and produce system design documentation.
Must have excellent customer service skills and be able to work within the confines of a set time schedule. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a . government security investigation and must meet eligibility requirements for access to classified information.
EOE / M / F / Vet / Disabled
Help Desk Technician III - Security Clearance Required
Abacus Technology is seeking a Help Desk Technician to provide technical support for Picatinny Arsenal. Troubleshooting desktop, laptop, printers, and network connectivity problems. Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operat...
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