Enrollment Services Specialist (Program Specialist 2).

Position Summary

This position is open until filled.

Pierce College is recruiting to fill three (3) vacancies.

The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.

The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college.

The Enrollment Services Specialist (Program Specialist 2) works in the Enrollment Services department, performing a variety of complex admissions, registration, and record functions, to include, but not limited to, processing admissions applications and managing other student records.

A key focus of this role is to support students from systematically non-dominant backgrounds throughout their admissions journey to enrollment, ensuring equitable access and successful educational outcomes.

This position requires a strong emphasis on customer service, attention to detail, proficiency in advanced computer skills and commitment to maintaining high level confidentiality.

The position reports directly to the Director of Enrollment Opportunities and Outcomes.

About the District

Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students.

Pierce College District was named as a Top 10 finalist forthe2021 Aspen Prize and a Top 25 for 2023. Want a feel for our District. !

Pierce College Fort Steilacoom

Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.

Pierce College Puyallup

Located on an expansive site with 125-acres of wooded land with beautiful hideaways.

Pierce College at JBLM

Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country.

Our colleges enjoy a strong presence in the communities in which they serve, and participate in numerous partnerships with business, community, government, and educational organizations.

Essential Functions

The Enrollment Services Specialist (Program Specialist 2) will be responsible for the following, but not limited to :

Direct Student Support

• Provide holistic and culturally sustainable support services to new, continuing and returning students.
• Coordinate the services and activities of Enrollment Services; serve as a primary contact in the areas of admissions, residency, enrollment, records and general information.
• Provide culturally appropriate support and services to advance the engagement and success of marginalized and minoritized students.
• Actively guide applicants through the admissions and enrollment process in a culturally responsive manner, providing Getting Started steps and sharing support resource information to affirm, empower, and value applicants and students.
• Systematically communicate with students through various methods, including district-approved technology and social media platforms, reaching out to applicants who do not complete the admissions process to identify barriers and provide support and encouragement for completion.
• Process admissions applications utilizing database management systems, sequential reasoning, and high attention to detail;

communicate with students to clarify discrepant or missing information on applications; communicate admission policies and processes to prospective students, staff and community members.

• Conduct residency reviews following state laws and guidelines in order to make determinations; notify students of decision.
• Engage with new students and provide encouragement and assistance with tools that help them prepare for their initial academic advising session.
• Communicate with newly admitted students to support their intake journey; support students in completion of New Student Guide and the Intake Survey;

assist students in using and understanding class catalogs, class schedules, and navigating the Pierce College website.

• Maintain working knowledge about funding resources such as Financial Aid, Tuition waivers, and veteran education benefit resources.
• Maintain knowledge about programs and courses offered by Pierce College.
• Interpret and follow guidelines, regulations, policies and procedures in order to process enrollment tasks and provide information and assistance regarding programs, services and activities.
• Process incoming student forms, documents, and petitions, ensuring collection of supporting documentation and attachments;

upload attachments and forward the documents to the correct department.

Process enrollment requests, to include CampusCE, such as adds, drops and withdrawals and milestones utilizing database management systems;

apply enrollment request details, such as action reason, overrides, grade changes, etc., and resolve enrollment errors.

• Process enrollment corrections including co-requisite course cleanups, swapping classes, repeats, cancelled class drops.
• Run processes, report queries and ctcLink actions such as unofficial transcripts, class rosters, repeat jobs, waitlist processes and grades.
• Assist with data reviews and data clean up, such as data record verification.
• Collect and process release forms, student personal data changes, request forms, petitions, documents, etc.; review for completeness;

ensure appropriate supporting documentation is collected or viewed and note as verified accordingly.

Problem solve day-to-day issues and concerns; offer recommendations / alternative solutions; make referrals to appropriate resources.

Support to Customer Service and Engagement

• Actively support, engage in, and work to advance Pierce College's goals for equity and commitment to antiracism in order to provide access and support for our diverse community of learners.
• Communicate in-person, via zoom rooms, email, phone, etc., in order to provide assistance and support in a culturally affirming manner;

respond to inquiries and assist students with enrollment and information.

• Support other team members during peak cycles; partner with other colleagues to address complex student issues.
• Compile data on application attrition and identify emerging trends; engage in discussion with Director of Enrollment Services on improving processes and removing institutional barriers.
• Through the Director of Enrollment, assist with providing college community with current cultural issues and concerns impacting students.
• Serve as a point of contact for applicants, responding to questions, gathering information to respond to students, and making referrals as needed.
• Participate in external engagement efforts such as community open house events.

Department Support

• Contribute to the overall goals, services and activities of Student Services.
• Provide back up support for Enrollment Services areas, staff, services and activities.
• Confer with colleagues across the district to ensure materials, procedures, services and activities are consistent.
• Participate in district shared governance through committee participation and / or other engagement.
• Attend meetings, trainings, professional development, district events, etc., as a representative of Enrollment Services programs, services and activities; train others.
• Ensure communications, correspondence and program materials contain accurate and up-to-date information.
• Maintain an up-to-date procedure manual and share drive folders.
• Consistent, regular and punctual attendance at work.
• Other duties as assigned.

Qualifications

Education Required

Some college level coursework.

Experience Required

• One (1) year of experience working in an educational environment providing direct student support OR one (1) year of experience in an agency or school setting managing a client caseload.
• Progressively responsible experience in an office or administrative support role requiring close attention to detail, data entry and the ability to perform mathematical computations.
• Demonstrated experience providing culturally responsive services and assistance.
• Experience interpreting and explaining policies and procedures.
• Experience providing high touch customer service over the phone, via email and in person.
• Experience working with electronic information management systems / database software.
• Demonstrated commitment to advancing equity, diversity, and inclusion in higher education, and serving students who have been historically marginalized.

Special Requirements

The successful candidate must consent to and pass a criminal background check after a conditional offer of employment.

Required Competencies

• Values human diversity, recognizes individual and collective capacity for learning, and promotes mutual engagement and learning for all stakeholders.
• Acts as a student advocate and agent of change, treating others with respect, honor, and grace while promoting inclusivity and interrupting dominant narratives.
• Builds collaborative, transformative relationships, understanding the uniqueness of self and others, and creating space for diverse points of view.
• Ability to assist individuals in problem solving, identifying needs, and exploring options.
• Ability to identify and use data from a variety of sources for decision making and recommendations, using tools and contexts while adapting to changing technologies.
• Strong follow through and time management skills.
• Strong computer skills related to database software, MS Word, MS Excel, Outlook, PowerPoint or comparable presentation software, and Internet navigation.
• Strong written and oral communications skills with ability to clearly and effectively communicate with individuals and groups within and outside the College.
• Exceptional customer service skills with the ability to place a high priority on professional excellence.
• Responds positively to change, embraces and uses new practices or values to accomplish goals and solve problems while operating effectively in a high volume / moderate paced environment.
• Values organizational diversity, promotes cooperation, anticipates and understands students' needs and expectations, and maintains an open, approachable manner while treating others fairly and respectfully.
• Ability to work cooperatively with others on a team, demonstrating personal and professional conduct which contributes to the overall mission and goals of the organization.

Application Process

Application Requirements

To be considered for this position, applicants must :

• Meet the required qualifications as outlined in this announcement.
• Complete the online application profile at : .
• Apply for the specific job opening.
• Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter)
• Upload (attach) detailed résumé of all educational and professional experience.

Résumé)

Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education.

Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and conferral date.

International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit : .

Transcripts) Please note : Certain positions require specific levels of educational attainment such as a post-secondary degree, licensures or certifications.

In order to evaluate applicant materials to determine if the minimum qualifications are met, information regarding your education and experience should be included in your application materials.

Applications without transcripts attached, may receive notification that their application materials are incomplete. If you receive a notice and information has been provided elsewhere in your applications materials, please disregard.

Unofficial transcripts acceptable for application process; official transcripts required upon hire).

Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses.

One of which must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References)

Provide a response to the following question. (Supplemental Question)

The College's goal is to support all students and to achieve racial and social equity in pursuit of mission. I f you were selected for this position, how would you contribute to and support this goal?

Please limit your response to a maximum of 500 words.

Special Note

To ensure consideration, application materials should be received no later than 5 : 00 p.m. on the closing date.

All correspondence regarding your application status will be sent to the email address associated with your NeoEd account.

Please make sure to check your spam folder periodically, in the case of an automated, incorrect delivery.

Terms of Employment

This is a full-time (40 hours per week) classified, overtime-eligible position with Pierce College District. This position is permanent after serving a 6-month probationary period.

The primary work location will be at Pierce College, Fort Steilacoom campus. Occasional travel to Pierce College campuses or sites may occur.

Work hours are between 8 : 00 a.m. and 5 : 00 p.m., Monday through Friday, with occasional evenings and weekend work. This position may be subject to reassignment between campuses or sites.

This position requires regular and consistent attendance.

Salary & Benefits

The starting salary range of this position is $3,999.00 a month dependent upon qualifications, with annual periodic increments up to $4,865.

00 monthly. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary.

A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans;

vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided.