Director, Food & Beverage

Pay : $120,000 per year - $130,000 per year

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At Great Wolf, the Director of Food & Beverage leads and manages all operational teams, concepts, and performance aspects of food and beverage operations within a lodge.

The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization.

Join our Pack :

• Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.
• Great Perks : Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.
• Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training.
• Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
• Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits :

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities :

• Complete oversight responsibility for all functions, programs, systems, procedures, and operational performance for the food & beverage department.
• Establish procedures and manage consistency for the delivery of food and beverage service operations that meet all goals related to budgets and KPIs.
• Strategically and tactically drive business output and profitability : food and beverage sales, guest capacity and capture optimization, average check, and COGS / Margin management.
• Meet food and beverage financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various food and beverage sub-departments.
• Assist all managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotion.
• Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews.
• Control food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation.
• Drive and ensure a professional and ethical procurement, sourcing, and inventory control culture.
• Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching, and counseling employees.
• Plan and administer a training and development program within the department.
• Regularly review and evaluate customer acceptance of the individual restaurants and banquet service.
• Maintain a safe, secure, and healthy environment by establishing, following, and enforcing food safety and sanitation standards.
• Ensure compliance with regulations of the alcoholic beverages commission.
• Maintain accurate and up-to-date operations documentation for all food and beverage service areas.
• Ensure compliance and highest standards of all food safety, sanitation, and HACCP codes.
• Develop positive working relationships with all lines of business and other functional leaders.
• Support Corporate Food & Beverage and peers with additional projects.
• Be an ambassador and active participant of the organization’s shared values and customer service programs.

Required Qualifications & Skills :

• Associates Degree in Hospitality Management or similar.
• Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment.
• Documented track record of managing and leading efficient and effective food and beverage operation.
• Demonstrated advanced knowledge of food and beverage products, recipes, and trends.
• Strong technology systems experience including proficiency in Point of Sales and Microsoft.
• Demonstrated strong financial acumen including experience in P&L Management and budgeting.
• Demonstrated excellent verbal and written communication skills.

Preferred Qualifications :

• Bachelors Degree in Hospitality Management or similar a plus.
• Experience leading and managing leaders.
• Excellent relationship and trust-building skills.

Application Instructions :

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter on Great Wolf’s website.

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