Summary / Objective : To give our best service to our customers by expertly greeting the guest, helping guest with the registration process, assisting guest during stay, and efficiently checking guest out.
Works closely with all departments in order to ensure guest has a carefree and memorable experience. Know the location and types of available rooms as well as the activities and services of the property.
Follow hotel credit-checking procedures.
Essential Functions :
- Register guests and assign rooms. Accommodate special requests whenever possible.
- Assist in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary.
Know cancellation procedures.
- Know how to use front office equipment.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Use proper telephone etiquette
- Use proper mail, package, and message handling procedures.
- Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attend department meetings.
- Coordinate guestroom maintenance work with the engineering and maintenance division
- Report any unusual occurrences or request to the manager or assistant manager
- Know all safety and emergency procedures. Is aware of accident prevention policies
- Maintain the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Regular and predictable attendance is an essential function of the position.
Minimum Requirements :
High school diploma or GED Certificate
Customer service background
Hotel- related experience preferred.
PI246161699
Front Desk Clerk
Maintain the cleanliness and neatness of the front desk area. Know how to use front office equipment. ...
Clinical Administrative Assistant - PA Program - Part-time
The Part-time Clinical Administrative Assistant will provide administrative support to the Clinical Placement Coordinator - PA Program, the Clinical Coordinator, and the Program Director. Provide administrative support for the PA Program Director, Clinical Placement Coordinator, and PA Program Admin...
Data Entry Clerk Work From Home - Part Time Focus Group Panelists
Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists. Data entry clerk experience is not necessary. If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Data Entry experience ne...
Part Time Seasonal Cashier
The Cashier is responsible for checking out customer's merchandise through the POS registers. ...
Certified Registered Medical Assistant - Administrative Focus -Truman Health Services Clinic
Current Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA) or Certified Medical Assistant (CMA). Certified or Registered Medical Assistant. This is a new responsibility for the Medical Assistant team. Medical Assistant Program Graduate Certificate and. ...
Administrative Assistant
UPS is hiring individuals to work as Administrative Assistants. Take the next step on your career journey as an Administrative Assistant at UPS!. ...
Office Clerk - Home Office
The Office Clerk will provide administrative support to the airport administrative office, restaurant, management, and home office staff. Running errands, including picking up office lunch, post office, delivery of items and office supplies to locations as needed. The Office Clerk is responsible ove...
Part-Time Remote Data Entry Clerk for Paid Focus Groups
We are looking for individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.This is a great opportunity to earn extra income from the comfort of your home by sharing your opinions on various topics such as child-related issues, cell phones, entertainmen...
Receptionist
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.Th...
Receptionist
As a receptionist, you directly impact the nursing center reputation being the first person that a patient/resident, family member, candidate or client interacts with at the nursing center. ...