Business Process Cons III

IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.

Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.

We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

IGT has approximately 10,500 employees. For more information, please visit .

Position Summary

The Business Process Consultant is primarily responsible for the development of business process related solutions for clients.

• Viewed by customers as a consultant.
• Defines client needs, determines a strategy and develops a plan / proposal for delivery of the project which generally leads to a client's internal process or function being modified for improved efficiency and effectiveness.
• May involve the recommendation to shift future performance to a third party.
• Performance is typically evaluated based on the capture of the business opportunity and / or utilization, (i.e., billable hours).

Qualifications

Minimum Qualifications

• 5+ years minimum technical casino experience required in supporting IGT Advantage systems, system / slot machine troubleshooting, installation and maintenance, or similar.
• Ability to work independently with a customer under a variety of high-pressure conditions.
• Subject Matter Expert-level knowledge of IGT Systems required : Machine Accounting and / or Intelligence VLT Systems.
• Technical aptitude and professional presentation skills (verbal and written) required.
• Ability to obtain required licensing documents and approvals for domestic and international travel required.
• Team Player and possess the ability to work independently, multi-task and within high performing teams.
• Experience with IGT products, IGT Machines, other vendor EGM’s mandatory.
• Effective communications skills (listening, constructive feedback, conflict resolution, writing, presentation).
• Must have a minimum of 5 years of successful experience training adult learners in technical areas and systems.
• Bachelor degree (or higher) required in computer sciences, instructional techniques, or similar.
• This position may require up to 75-85% domestic and some international travel. The candidate for this position should be based within the Continental United States.

Convenient access to a major airport is preferred.

Preferred Qualifications

• On-line training experience desired.
• Experience with Microsoft Windows and Office 365 (Teams, Excel, Word, PowerPoint, and Outlook).
• Experience with Adobe desired.
• Excellent working knowledge of computers and networking preferred.
• Outstanding customer service skills.
• Experience developing and using digital training materials.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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