Senior IT Consultant

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About the role

What’s an average day like?

The clients you’ll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds).

These clients are very friendly and enjoyable to work with. Pliancy prides itself on working with clients who respect our team and expertise.

You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people.

You'll love our culture if you love innovating, building relationships, and socializing with fellow team members.

A typical week is a mix of four-hour and eight-hour scheduled site visits, consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests.

You’ll also enjoy catered lunches onsite or meet with teammates nearby for meals and coffee. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues.

The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

Who are we looking for?

You’re an attentive, communicative, and sociable person who loves connecting with the people you support and working in a team environment.

To you, clients are people, not cases to solve you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal.

You look out for your people, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities :

• Accountable for successfully supporting Palo Alto-based clients by building relationships and providing exceptional IT thought leadership and service execution
• Driving the adoption of forward-thinking technology in a rapid-growth environment
• Identifying unique cutting-edge solutions to business problems leveraging technology
• Providing high-touch, premier support to executives, executive assistants, and staff
• Troubleshooting day-to-day technical issues and assisting with daily requests
• Creating new users, configuring laptops, and setting up their desks / workstations
• Training and assisting on use of tools and technology to meet business needs

Requirements

Should have

• Soft skills / People skills (Communication, follow-through, personality, relationship-building, stress management)
• Incredible sense of pride and passion for what you do with a team-centric mentality focused on succeeding together
• Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
• Collaboration - Ability to encourage camaraderie and work cooperatively within a team
• Experienced and comfortable supporting executive teams
• 5+ years of general IT support experience
• Attention to detail - Assist with the coordination of client projects, organize data, and allocate consulting resources
• Extensive macOS and Windows Desktop experience
• Extensive SharePoint experience
• Addigy / Jamf / Intune MDM (Device posturing) experience
• Prior experience supporting Life Sciences Firms and their lab environments
• Working Knowledge of Active Directory / Azure AD
• Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
• Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) AWS, Google Cloud, Microsoft Azure
• Aptitude (Ability to learn new technologies quickly)
• Troubleshooting (Ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• General understanding of network fundamentals, including wireless mesh networks
• Experience with cloud ID services, Okta / Duo, and other MFA / SSO providers
• Incredible sense of pride and passion for what you do and a desire to help your teammates
• Authorization to work in the USA for any employer

Nice to have

• Prior experience supporting Capital Management (VC / PE / Hedge)
• Experience implementing Compliance Controls (related but not limited to HITRUST or SOX)
• Video-conferencing / AV experience
• PowerShell & Scripting
• VoIP Support & Management
• Google Workspace Administration experience

As of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.

Benefits

• Generous salary, above-average pay ($105K-$115K dependent on experience)
• Healthcare : Premiums 100% covered for employees, 50% for dependents for our base level plan with option to upgrade
• Medical HRA : Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
• Optional dental and vision plans are offered for you to opt into
• 401(k) Options
• Unlimited PTO
• Paid leave for new parents
• Home internet and mobile phone reimbursement ($50 per month) to help you stay connected
• Employer-funded commuter benefits and mileage reimbursement
• Employee stock options so you can share in Pliancy's success

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