Job Description
Job Description
We are offering a contract to hire employment opportunity for a Help Desk Analyst in Woburn, Massachusetts. This role is in the tech industry and will be based in a professional office setting.
As a Help Desk Analyst, you will utilize your knowledge of computer software, hardware, and various internet applications to ensure the highest functionality of computer systems and networks.
Responsibilities :
- Collaborate with IT team members to maintain, upgrade, and monitor computer systems and networks.
- Install and configure software according to specifications and set up workstations with necessary peripheral devices.
- Manage and resolve queries via email, in-person or with a ticketing system.
- Assist with hardware installations and perform troubleshooting to diagnose and resolve problems.
- Ensure the security and privacy of networks and computer systems.
- Maintain records / logs of repairs, fixes, and maintenance schedules, and identify equipment shortages to place orders.
- Handle IT configuration for new employees as part of the onboarding process, as well as during employee termination.
- Support current Microsoft products and services.
- Utilize skills in Computer Hardware, Configuration Management, and Deployments.
- Candidate must possess a minimum of 1 year experience in a similar role or related field
- Proficiency in computer hardware is required
- Familiarity with configuration management is essential
- Experience in deployments is a must
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team
- High level of organizational skills and attention to detail
- Willingness to keep up to date with advancements in technology and implement new technologies when required
- Ability to handle multiple tasks simultaneously and prioritize workloads efficiently
- High level of customer service skills, with a patient and friendly attitude towards helping others.
Help Desk Analyst II
The Help Desk Analyst II will be a member of Client's Digital Solutions Tier II team responsible for Level II support of desktops, applications and related infrastructure. Visium Resources has been asked to identify qualified candidates for this Help Desk Analyst II position in Somerville, MA. The H...
Help Desk Analyst
We are offering a long term contract employment opportunity for a Help Desk Analyst in Lynn, Massachusetts. This role is pivotal in our technology team, where you will be responsible for desktop support, device deployment, and software training. Handle desktop and Chromebook support tasks efficientl...
100% Remote in CO - Help Desk Analyst
One year of professional experience in IT Help desk or support. ...
Help Desk Analyst I
We are in the search for a Help Desk Analyst I to join our team in the. Minimum of 2 years of experience as a Help Desk Analyst or in a similar role within the. Preserve and grow knowledge of help desk procedures, products, and services. ...
Fiber Billing Help Desk Analyst - billing call center experience
Fiber Billing Help Desk Analyst -. Fiber Billing, Help Desk Analyst,billing call center , Finance Accounting, ServiceNow, ticketing system #tekcomjobs. TekCom Resources, Inc is currently recruiting a Fiber Billing Help Desk Specialist. As technical staffing experts, we are passionate and driven to p...
IT Service Desk Analyst II
Keywords: Keywords: Service Desk, Technical Support, Help Desk, Desktop, Desktop Support, IT Support, Customer Service, Troubleshooting, Incident Management, Problem Resolution, outage, escalate, Ticketing Systems, ITSM (IT Service Management), Call Resolution, Remote Support, User Support, Hardware...
Desktop Support Technician
Provides on-site client facing support, including installation, servicing, and repairing systems. ...
Desktop Support Job Training Program
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and g...
Help Desk Technician
Serves as first level of support at the Help Desk receiving calls via phone, e-mails or other means creating Help Desk tickets and assigning to the appropriate personnel for resolution. May involve use of problem management database and help desk systems. At least 1-3 years related experience troubl...
IT Support Specialist- 2465235
Please send resume should you be interested in the following IT Support Specialist position located in Boston. This is a full-time, direct-hire position with a salary between 80-95K plus awesome benefits. Understands general network architecture, including switches, routers, circuits, virtual server...