Piper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA . This position is 100% onsite (5 days per week) .
This role will involve performing incident / ticket management for all end-user computers, workstations, and AV equipment.
Responsibilities of the IT Service Desk II :
- Respond to incoming incident tickets through the IT ticketing system.
- Install and update workstation equipment / hardware, manage routine checks to ensure proper functioning.
- Manage hardware / peripherals inventory (storing, tracking, shipping, etc.)
- Act as single point of contact for Tier 1 duties through resolution : software installations, network account configurations, updates, and initial troubleshooting.
Qualifications of the IT Service Desk II :
- 3-5 years of service desk experience
- Strong usage and troubleshooting skills with :
- Windows 10
- M365 applications
- Azure tenant
- Active Directory
- Desktop and laptop computers, Workstation equipment (e.g., docking stations, monitors, peripherals)
- Familiarity with : MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management
- Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience.
- Any IT Certifications preferred
Compensation for the IT Service Desk II :
Hourly Rate : $30.00-$35.00 per hour
Full Benefits : Medical, Dental, Vision, 401k, etc.
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