Job Details
PURPOSE :
Effectively manage window and door replacement projects starting at technical measure and job specifications through the installation process to ensure Homeowner Delight, while focusing efforts to meet and / or exceed budget expectation.
PRIMARY RESPONSIBILITIES :
Accurately measure the dimensions and determine installation processes for windows and doors.
Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products.
Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process.
Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.
Determines installation labor duration and installation materials needed to successfully complete the job.
Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal customers.
Communicates with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
Approves any additional installation labor required to complete the job.
Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.
Work directly with Homeowners to resolve installation process issues.
Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents.
Supports installation leadership on recruitment of installation sub-contractors.
DIRECTION OF OTHERS :
Provides direction to crews on job specifics and questions during installation.
QUALIFICATION AND SKILL REQUIREMENTS :
High School Degree
A minimum of 5 years of work experience in the home improvement or other closely related field.
Previous customer service experience, especially win / win problem solving, and conflict resolution skills required.
Valid Driver's license and clean driving record.
Written and verbal communication skills.
Able to lift, push / pull, and carry at least 40lbs.
Able to stand for at least 6 hours per day.
Able to climb ladders, stairs, and kneel.
Knowledge of applicable building codes and construction techniques.
Previous work experience recruiting independent contractors.
Ability to work in a team environment.
In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
LI-JL2
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