Location :
Cafe Manager in Lafayette, LA at Books-A-Million, Inc. Location :
Experience :
Not Specified Job Description
Reporting to the General Manager, the Caf Manager is responsible for ensuring the ongoing success of the caf and its operation.
Roles and Responsibilities
- Adhere to the daily responsibilities of the barista position and Shift Lead
- Provide exceptional and prompt Customer Service.
- Craft Beverages according to our quality standards and ensure standards stay in place.
- Must comply and ensure compliance of Food and Safety requirements
- Complete on-going, daily and weekly cleaning of food surfaces, machinery and utensils, and customer areas.
- Maintain store standards to comply with policies, directives, and local Health Department codes
- Ensuring daily use of the Cafe Communication Binder.
- Maintain Visual Merchandising guidelines for all Caf related merchandise.
- Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
- Based upon inventory findings, complete the caf supply order to maintain adequate stock levels.
- Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Caf and Bookstore.
- Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
- Maintain Cafe Conditions according to company standards at all times of the day.
- Reviews operational reports and records to monitor stores sales and profitability, manage payroll budgets, and ensure adherence to Company policies and procedures.
- Create the caf weekly schedule and submit to the GM 2 weeks in advance
- Interviewing and selecting caf personnel in accordance with the GM
- On-board planning and execution of all training of baristas to the company standard
- Community engagement to drive sales and events.
- Manage all caf personnel to adhere to all BAM standards and caf initiatives to include coaching to improve performance.
- All corrective actions should be coordinated with the GM.
- Responsible for executing orders and inventories and receiving
- Delegating / performing the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
Job Requirements
Qualifications and Education Requirements
- Must be able to work a flexible schedule, up to 40 hours per week
- High school diploma or equivalent
- Previous Caf experience preferred
- Basic Excel knowledge
Preferred Skills
- Strong verbal and written communication skills in a supervisory role.
- Ability to multi-task.
- Ability to learn and operate multiple caf machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
- Demonstrated customer service skills.
- Cash handling skills.
Physical and Environmental Requirements
- Must be able to sit at a computer or desk for extended periods of time.
- Must be able to stand for extended periods of time.
- Must be able to use hands / arms to operate keyboard, telephone and for repetitive motion activities.
- Must be able to lift objects up to 25 lbs. with or without assistance.
- Must be able to communicate using speech, sight, and sound with or without assistive device.
- Must be able to stand, walk, stoop or crouch while performing daily activities of the job.
30+ days ago