Job Summary : WHO ARE WE?
WHO ARE WE?
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music.
From our dozens of owned / operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales.
- we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support.
- it’s no wonder we are certified as aorganization and one of People Magazine’s 50 Companies that Care . We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.
Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHAT THIS ROLE WILL DO
- Sell VIP Upgrades, Premium Seats, Priority Entry & various premium upgrade products & experiences to General Admission concert patrons on nights of shows.
- VIP Hosts will handle the sale from pitch, payment processing, to experience fulfillment.
- Check In, Escort, and Assist VIP Clientele throughout their venue visit ensuring all clients have a VIP Experience. Anticipate VIP Client needs to ensure guest satisfaction.
- Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
- Build strong relationships with Foundation Room members and VIP clients.
- Utilize and Develop CRM Program for House of Blues VIP Clientele
- Coordinate operations on night of shows with Ops Director, servers, and security to ensure premium experiences are delivered.
- Execute nightly VIP setup to include Check In, VIP seating areas, VIP table top personalization and VIP area signage as needed
- Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
- Maintain exemplary and professional grooming standards.
- Required to occasionally work Special Events that are scheduled throughout the venue
WHAT THIS PERSON WILL BRING
Required :
- High School Diploma or equivalent
- Working knowledge of high-end restaurant operations and / or VIP Night club operations and high-end guest relations
- Problem solving skills
- Experience in selling to high-end, VIP clients
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Must have a flexible schedule
Physical Demands / Working Environment :
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 25 lbs using proper lifting techniques
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