Mobile Crisis Intervention Program Director - 37.5 Hours, Days - Leominster

Exemption Status : Exempt

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Schedule Details : Monday through Friday

Scheduled Hours : Day shift

Shift : 1 - Day Shift, 7.5 Hours (United States of America)

Hours : 37.5

Cost Center : 71000 - 0822 Emergency Services N / C

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other.

And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities :

• Ensures all clinical services are in compliance with agency policies and procedures.
• Manages the staff.
• Responsible for interviewing and hiring new staff and completing all required documentation.
• Ensures all new staff complete program orientation and training as required by CHL and applicable grant requirements.
• Sets staffing patterns, approves staff time, attendance, and leave time. Responsible for ongoing employee performance review and complete annual performance evaluation of staff.
• Provides and documents clinical supervision to assigned Clinical staff and Crisis Support in accordance with CHL and CARF requirements.
• Guides reporting managers / supervisors in the disciplinary process. Collaborates with HR in all escalated disciplinary incidences.
• Participates in community engagement activities, attending meetings with community stakeholders, representing the agency and the program, as assigned.
• Ensures staff members are following program guidelines that ensure client and staff safety.
• Ensure operational budget for program is reconciled.
• Participates in administrator on-call rotation. Provides consultation to Youth Mobil Crisis Intervention (YMCI), Adult Mobil Crisis Intervention (AMCI), and Triage staff.
• Demonstrates knowledge of levels of care within CHL and community. Keeps abreast of changes regarding programs and referral processes offered within CHL and community.

Standard Management Level Responsibilities :

Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.

Resolves grievances and other personnel problems within position responsibilities.

• Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
• Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation. Fosters the effective integration of efforts with system-wide initiatives.
• Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility, and acceptance toward all employees, patients, and visitors.
• Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• Ensures compliance with regulatory agencies such as Joint Commission, DPH (Department of Public Health), etc. Develops and maintains procedures necessary to meet regulatory requirements.
• Ensures that department complies with Community Healthlink (CHL) established policies, quality assurance programs, safety, and infection control policies and procedures.
• Ensures adequate equipment and supplies for department.
• Develops and maintains established departmental policies, procedures, and objectives.
• Ensures compliance with all health and safety regulations and requirements.
• Maintains regular, reliable, and predictable attendance.
• Performs similar or related duties as required or directed. All responsibilities are essential job functions.
• Maintains confidentiality.

II. Position Qualifications :

License / Certification / Education :

• Required : Master's Degree in Social Work, Mental Health Counseling, or related human services field. Independently licensed as an LICSW, LMHC or PsyD.
• Preferred :

Experience / Skills :

• Required : 5 years clinical experience and at least 1 year of supervisory experience.
• Strong organizational and interpersonal skills.
• Preferred : Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description.

Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions :

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community, and each other.

Our six Standards of Respect are : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status, or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.

org. We will make every effort to respond to your request for disability assistance as soon as possible.

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