Job Description
Job Description
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation :
$30,000 - $32,000
Responsibilities :
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Connect with the housekeeping department to ensure guest accommodations are ready
- Field customer complaints when necessary
Qualifications :
- Must have graduated high school, received a GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
About Company
Our signature Count on Me service culture encourages each team member to be responsive, be respectful, and deliver great experiences to our guests, partners, and communities.
OUR CORE VALUES
- Integrity : We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. We do the right thing.
- Accountability : We honor our commitments and deliver results. Under any circumstance, we stand up and say : Count on Me.
- Inclusive : We respect differences in people, cultures, ideas, and experiences. We foster partnership. We welcome all.
- Caring : We never underestimate the power of compassion. We generously give our time, attention, and action.
- Fun : Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.
Hotel Front Desk Attendant
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred. Perform regular bookkeeping duties: make sure h...
PT Front Desk Agent - PM Shift
The Hilton North Scottsdale at Cavasson .PM shifts Ideal candidates have flexible availability, excellent customer service skills, great attention to detail, and a desire to ensure an exceptional guest experience.In this position, you will have several opportunities to brighten someone's day! Co...
Hotel Front Desk Agent
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an ex...
Front Desk Guest Service Agent - Sonesta Suites Scottsdale Gainey Ranch
Register guests, issue room keys, and provide information on hotel services and room location. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with. One year minimum of previous hotel experience, or retail customer service preferred. ...
Front Desk Agent - Phoenix Residence Inn Airport
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, includ...
Front Desk Agent
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Maintain complete knowledge at all times of: a) al...
Front Desk Agent-Hotel Valley Ho
The Front Desk Agent will: Greet customers immediately with a friendly and sincere welcome. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Greets and registers guests, provides prom...
Front Desk Supervisor
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactio...
Front Desk Agent PM
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, includ...
Hotel Front Desk Agent
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional st...