MORTGAGE SYSTEMS ANALYST

PRIMARY PURPOSE : The Mortgage Systems Analyst is responsible for the technical and functional operation of all Mortgage systems and their related third-party interfaces.

This role supports, develops, administrates, and implements new technologies and solutions to enhance efficiencies throughout the business unit.

Serves as a business lead for all system related projects. Works closely with other Credit Union departments and vendors by taking the lead to address needs regarding the Mortgage systems.

ESSENTIAL FUNCTIONS : include the following. Other duties may be assigned.

• Provides expert level oversight to business unit for software and technology upgrades and installations, maintenance, support and optimizations.
• Collaborates with Mortgages leadership to identify and implement changes that optimize the user experience and enhance member value while reducing friction and member effort.

Builds quality relationships with key members of the Mortgage team.

• Manages all system changes and is responsible for testing and validation.
• Develops understanding of both long- and short-term objectives for all Mortgage systems.
• Serves as escalation point for critical application issues.
• Ensures regulatory compliance requirements are tested & implemented according to secondary market and credit union guidelines.
• Manage permission access and user capabilities based on roles in mortgage systems.
• Coordinates internal and external resources for ongoing system enhancements and maintenance.
• Collaborates with Mortgage leaders to ensure employees are informed of enhancements or changes and the effects on the department.
• Assists in the development, writing and updating of procedures and policies on Mortgage related systems, software and products.
• Continually looks for ways to use technology to improve or automate existing processes used by the business unit.
• Tracks all work, accomplishments, backlog items, and system changes.
• Assists with internal product roadmap considering process improvements and system enhancements that, when managed well together, deliver enhanced value.

QUALIFICATIONS :

• College degree or technical training preferred.
• 3-5 years of relevant LOS experience (Encompass preferred), including knowledge and experience with financial institution software programs.
• Previous Mortgage experience preferred.
• Exceptional problem-solving and communication skills.
• Strong customer service focus and relationship skills.
• Attention to detail and accuracy.
• Ability to prioritize multiple tasks, deadlines, and activities.
• Ability to work occasional evenings and weekends as needed.
• Ability to work with all levels of employees.
• Ability to work alone or with little supervision.
• Willingness to pursue further education in meeting business needs.
• Bondable

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.