This position is not a remote opportunity and report to the Flowood, MS office Monday - Friday
Job Summary
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements :
- Must have a Bachelor’s degree with at least a 3.0 GPA.
- Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
- Excellent active listening skills in order to clearly understand members’ issues.
- Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field.
We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
Customer Support Specialist - Virtual/Remote
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional...
Customer Support Specialist
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is ...
Customer Support Specialist
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is ...
Customer Support Specialist - Virtual/Remote
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional...
Remote Customer Support Specialist - Flexible Hours
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. We're seeking someone who is great with people, building relationships, and putting customers first. Previous experience in customer service or sales is a plus. Ability to listen to and underst...
Customer Support Specialist- PT/FT, Flexible- Jackson, MS
Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession. Customer Support Specialist work remotely in the U. Join Now and select the Customer Service Remote Job Bank Reg...
Technical Support Advisor - Work From Home - US
As a Technical Support Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. Experience in a technical support role or troubleshooting t...
Healthcare Customer Service Representative
The program offers person-centered care planning, service coordination, and support services for members receiving long-term care and/or home and community based services. The Customer Service Representative will be in a call center environment handling high inbound call volumes, may do a few outbou...
IT Service Delivery Specialist Remote
Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or ...
Senior Technical Support - HCM Cloud
What you've done:5+ years of HCM product suite techno/functional testing and production support3+ years of HCM implementation or technical HCM Support experience2+ years of experience working with HCM Cloud products5+ years of experience in RDBMS, SQL, PL/SQL, XML, Java, J2EE and Oracle ADF, SOA and...