Responsibilities
- Assist with the implementation of site-specific action items for the client.
- Develop and maintain an in-depth understanding of the CensiTrac Product Suite, OR Scheduler, LoanerLink, ScopeTrac Advanced, and other Censis products.
- Train clients, partners, and internal staff, on all features and benefits of CensiTrac.
- Possesses strong analytical skills and ability to assimilate information to complete training reports and / or training checklist as needed.
- Communicate with technical and non-technical client resources.
- Modify training in-service checklists, manuals, and quick reference guides as needed.
- Gain knowledge of equipment, products and systems related to the sterile processing profession.
- Maintain knowledge of surgical instrumentation, medical devices, endoscopic devices, and sterilization methods.
- Maintain knowledge of governing standards relating to sterile processing.
- Provide troubleshooting and installation support of CensiTrac related hardware.
- Recommend process improvement and product utilization efforts for positive customer satisfaction.
- Provide sterile processing and / or operating room workflow solutions to healthcare professionals.
- Provide positive customer service and maintain professional acuity in representing Censis provided products.
- Identify and communicate installation problems, software bugs and / or vital software modifications to internal Censis teams.
- Build passion and excitement for Censis products.
- Responsible for developing and delivering information presentations for customers and internal employees as needed.
- Maintain accurate travel expense records for timely submission.
- Requires travel up to 75%.
Required
- Minimum 1-year experience in a leadership role
- Current professional certification with HSPA or CBSPD
- Minimum of 2 years experience using or implementing CensiTrac
- 3 to 5 years experience working in a Sterile Processing department
- Experience implementing systems in healthcare environments
- Knowledge of regulatory bodies impacting Sterile Processing and Operating Rooms
- Proficient in the use of Microsoft Office products, computer systems, and common software products
Education :
- Bachelor degree in related area preferred or equivalent experience
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