Service Delivery Lead Assistant

Job Description

We are seeking a motivated and detail-oriented Service Delivery Lead Assistant to support the operations and delivery of occupational health services within our organization.

The ideal candidate will have experience in customer service within a health-related field or customer account management, along with strong organizational, communication, and problem-solving skills.

Responsibilities :

Service Fulfillment and Coordination :

• Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy, as well as a thorough understanding of the range of occupational health services offered by FOH.
• Manage activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
• Coordinate with customers and FOH Service Delivery Leads to resolve uncollected charges, obtain funding for current services, and clarify services as needed.
• Extensively interact with customers regarding billing questions and other communication essential to maintaining agreements.

Quality Assurance :

• Manage a work group to ensure Quality Assurance (QA) is performed on medical records before physician review, confirming all services meet agency medical requirements, standards, and the Interagency Agreement (IAA).
• Assist in generating customer-specific reports that capture utilization and activity under designated agreements.

Customer Support and Reporting :

• Provide support in scheduling services for client agencies as requested by FOH.
• Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of services delivered.
• Continuously update and maintain interagency agreement documents, including Work Orders.

Secondary Duties :

• Assist in the continuous updating and maintenance of established interagency agreement documents.
• Support the development and management of customer-specific tracking tools to monitor the quality and timeliness of services delivered.

Skills and Abilities :

• Strong leadership and communication skills to effectively interact with various size organizations and diverse backgrounds.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Exceptional organizational skills with attention to detail and the ability to follow through on tasks.
• Ability to prioritize and manage multiple projects simultaneously.
• Independent problem-solving skills with minimal oversight required.

Qualifications

• Associate’s degree with one year of experience in a customer service health-related field, or 5 years of experience in customer account management service.
• At least one year of experience supporting clinical management.
• Demonstrated leadership, communication, and organizational skills.
• Proficiency in Microsoft Office applications, specifically Excel and Word.
• Excellent organizational skills, with attention to detail and follow-through.
• Ability to prioritize and manage multiple projects simultaneously.
• Ability to work independently on projects with minimal oversight.

Additional Information

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Compensation - Min : $55,000 Max : $75,000

This position is in the proposal stage, we are waiting to be awarded the project.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and other benefits.

The final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits - This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance.

Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.