Call Center Representative

Are you passionate about lead generation and social media? Do you enjoy creating opportunities that lead to successful sales?

If you're looking for a role that offers commission potential along with a solid base salary, we’d love to hear from YOU!

City Wide, the top management company in the building maintenance sector, provides effective solutions for various challenges our clients face at their facilities.

In this role, you will support the City Wide Facility Solutions - Louisville, one of more than 100 locations across the United States and Canada.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the and Canada.

Our company mission is to create a ripple positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors and employees .

Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join?

Requirements

The primary responsibility of the Call Center Representative is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify prospects, and schedule appointments for our sales team.

What you will do...

• Find and research businesses that would benefit from City Wide's services.
• Make a combination of 50-100 of sales calls and e-mails per day to prospective clients.
• Schedule qualified appointments for City Wide’s outside sales team.
• Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including scheduled calls, updated client records, notes from each call, and appointments set.
• Prepare accurate reports on a daily, weekly or monthly basis as defined by management.
• Achieve or exceed monthly activity and lead generation metrics to achieve revenue targets as set by management
• Send all City Wide information requested by prospects along with thank you notes and follow-up letters whenever appropriate.
• Manage monthly email campaigns using our platform.
• Manage and engage social media campaigns using our platform.
• Other duties as necessary.
• Compensation based upon experience.
• Training program and potential career progression into outside sales.

Requirement :

• High school diploma, college degree preferred but not necessary.
• 1-2 years B2B outbound call center or equivalent experience prospecting and / or cold calling highly desirable.
• Highly organized, able to follow a systematic method and sales process.
• Customer service-oriented and highly effective communication skills.
• Detailed oriented and must be able to work independently.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Prior experience using CRM systems

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits package.

City Wide Facility Solutions is a fast-growing company with 100 franchise locations across the United States and Canada.

Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We are entering our 61st year in business and continue to experience high growth and profitability across our franchise business.

Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve.

Read more about City Wide at

City Wide is an Equal Opportunity Employer.