Mobile Crisis Supervisor (61239)

Job Details

Description

Job Title : Mobile Crisis Supervisor

FLSA Status : Exempt

Reports to : Director of Crisis Services

Department : Clinical - Crisis

Preparation Date : 8 / 2022

CENTER’S MISSION AND VISION :

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

JOB SUMMARY

The Mobile Crisis Supervisor provides administrative and clinical oversight to program staff. Works with staff to assist consumers and their family / legal guardians when a crisis arises.

Ensures that staff are responding to crisis calls, completing screeners / assessments, documenting all services, and handing off communication in a timely manner.

Assists team to collaborate and engage with community resources to prevent the need for incarceration or involuntary commitment.

DUTIES AND RESPONSIBILITIES

• Exemplifies and promotes the principles of service excellence in all actions and activities.
• Engages andcommunicates effectively with consumers and families, physicians, health care providers, law enforcement, internal team members, etc.
• Ensures 24 / 7 mobile crisis coverage including on-call; provides on-call coverage as needed.
• Provides crisis support and intervention services as needed. Facilitates mental hygiene process participating as a crisis worker or crisis evaluator.
• Supervises the staff of the program, evaluates workers' performance, establishes and maintains employee work schedules, and makes recommendations for personnel actions as indicated.
• Facilitates staff meetings, consultations, and other needed meetings / trainings.
• Maintains records and prepares required reports.
• Works with all payer sources to assure that prior authorizations and continued authorizations are in place when indicated.
• Provides clinical supervision per policy including chart reviews to assure that services are being provided according to best practice / regulatory standards.
• Works with staff to ensure regulatory, accreditation, and agency policies and procedures are followed.
• Ensures staff training is current; provides training on relevant topics as identified in chart reviews and clinical supervision.
• Identifies areas for improvement and participates in process improvement activities.
• Responsible for helping to identify and monitor program outcomes.
• Directs and assists with day-to-day operations of program.
• Markets program to community providers and organizations.
• Utilizes technology provided to perform job efficiently and effectively.
• Responsible to work with internal and external customers to identify and work through barriers to access services .
• Attends all departmental and center meetings / trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

Direct supervision required.

Qualifications

QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS :

• Minimum of two years supervisory experience.
• Experience or prior training working with youth and adult mental health and substance abuse population is preferred. Knowledge of community resources preferred.
• Must attain and maintain certification in Non-violent Crisis Intervention and CPR / First Aid during employment.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
• Must be able to lift 25 lbs.

EDUCATION AND TRAINING REQUIREMENTS :

Master’s Degree from an accredited program in the human services field (Psychology, Counseling, or Social Work). License preferred.

DISCLAIMER

This job position performs other assignments and other duties and may change as deemed necessary by Prestera Center. I have read this job description and fully understand the requirement set forth therein.

I hereby accept the position and agree to perform the identified essential functions in accordance with established policies and procedures.

It is the policy of Prestera Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.