MGR Field Operations

The Role

The Manager Field Operations is accountable for leading the service delivery efforts to National network and customers, as well as all enterprise business products and services.

Strong leadership and collaboration skills are required as this position is responsiblefor the results from multiple organizations in both direct and indirect reporting structures.

This position is also actively involved in community and organizations that help strengthen communities and our Brand.

Reports to the Director of Operations and works independently on day-to-day operations managing a team of technicians consisting of both inside plant (ISP) and outside Plant (OSP).

Location and Schedule

• We are looking for individuals who are in the Memphis or Nashville, TN area
• This role requires 25% travel in field in the city or state listed above

The Main Responsibilities

Responsible for ongoing management of the fiber optic plant and the various electronic network elements attached to it.

These include : Multiple network equipment types (including DWDM, Ethernet, IP, VoIP and SONET technologies) and manufacturersInstallation, operations, and maintenance of the network equipment at both company operated and customer operated facilitiesCoordinate with multiple teams outside of the division to test, activate, insert and utilize various network elements.

Including Real Estate, CCM, Sales, Sales Engineering, Contractors, Design, Test & Activations, Customers, and multiple NOC organizations)

• Accountable to ensure team is effectively and efficiently completing daily routines (provisioning work requests, maintenance work, mark and locate tickets, preventative maintenance, and change management / grooming tasks) and meeting metric goals (on-time-performance, task interval yield, construction project completion, trouble response and restore times, spares handling, overtime)
• Analyze and measure data to identify key trends in performance
• Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely
• Manage employees, contractors, and vendors for the efficient and timely completion of projects
• Support compliance through enforcement of standards, policies, and processes
• Remote manage personnel and facilities to meet high standards, exceptional results while focusing on customer obsession

What We Look For in a Candidate

• Bachelor’s degree or equivalent education and experience. Typically, with 5-7 years related experience and 2+ years previous manager level leadership experience preferred
• Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level
• Possess strong organizational, time management and analytical skills
• Ability to analyze and manage financial data and capital and expense budgets
• Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions
• Must be able to prepare presentations and clearly articulate the position being taken in the presentations.
• Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role.
• Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
• Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
• Ability to travel as required.
• Must have a valid driver's license.
• Must be available 7 / 24 to support network emergencies

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$99,390 - $132,510 in these states : TN

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.