Overview
The Front Office Director is responsible for overseeing the day-to-day operations of the Front Desk, Reservations, and Guest Services departments.
This is an integral position that works with the team to ensure guest satisfaction, including accurate reservations, a smooth and friendly registration process, and care and follow-up during the guest’s stay.
This individual must be adept at training and coaching, providing the necessary tools and guidance to all team members. The position requires a strong business acumen to understand and support the resort’s revenue management strategies.
The Front Office Manager works collaboratively with the Sales & Catering departments to plan and prepare for group business, from the initial site inspection through the group’s stay at the resort.
The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Qualifications Bachelor’s degree in Hospitality Management, Business Management, or a related field. Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial role.
Advanced proficiency in the use of the resort’s property management system. Excellent leadership and interpersonal skills.
Customer-centric approach Strong communication skills, both written and verbal, to communicate with hotel guests and resort team members.
Very good organizational skills and multitasking abilities. Thorough understanding of room revenue management concepts.
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The Front Office Director is responsible for overseeing the day-to-day operations of the Front Desk, Reservations, and Guest Services departments. Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial role. The Front Office Manager works collaboratively w...
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Knowledge, Skills, Abilities and Competencies Knowledge, Skills and Abilities required at this level include knowledge of human resources management policies and procedures; of the Oklahoma Personnel Act and the Merit Rules for Personnel Administration; of affirmative action and equal opportunity gu...
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